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Current available jobs that best match international speedway corporation:
» Account Coordinator, Partnership Marketing - International Speedway Corporation (Daytona Beach, FL)
» Account Manager, Partnership Marketing - International Speedway Corporation (Daytona Beach, FL)
» Customer Service Representative - International Speedway Corporation Sales Center (Daytona Beach, FL)
» Director, Analytics - International Speedway Corporation (Daytona Beach, FL)
» Director, Digital Marketing - International Speedway Corporation (Daytona Beach, f)
» IT Security Analyst - International Speedway Corporation (Daytona Beach, Fl)
» Marketing Services Project Manager - International Speedway Corporation (Daytona Beach, FL)
» Media Sales Planner - International Speedway Corporation (Daytona Beach, FL)
» Senior Accounting Analyst - International Speedway Corporation (Daytona Beach, f)
» Senior Director of Business Applications - International Speedway Corporation (Daytona Beach, Fl)
» Systems Analyst - International Speedway Corporation (Daytona Beach, FL)
» Notification of Jobs in the Future - ISC Motorsports and its Tracks (Various Locations, US)




Sales & Marketing: Corporate Sponsorship Sales
Account Coordinator, Partnership Marketing - International Speedway Corporation (Daytona Beach, FL)

Summary Description:

The Account Coordinator is responsible for assisting with fulfillment, execution and overall management of a growing portfolio of ISC corporate partners, as well as a revenue goal tied to the retention, renewal and growth of these partnerships.  This position is a combination of both marketing and sales.  The ideal candidate will showcase strong presentation skills, the ability to build strong relationships and possess excellent attention to detail.   

Essential Duties And Responsibilities:

  • Responsible for successfully and positively representing ISC at all times and performing the job in compliance with the philosophy, policies, goals, and budget of ISC

  • Develop a keen understanding of each partner’s business, goals and objectives to maximize value for both the partner and ISC

  • Schedule and fulfill sponsorship assets such as hospitality, tickets, signage, radio, digital/social and retail promotions  

  • Assist with sponsorship communications, presentations and meetings, including preparing action plans, proposals, end-of-year recaps, and meeting agendas

  • Build strong relationships with partner decision makers, influencers and agencies

  • Understand the brand and business objectives of each partner and how they drive revenue, what role motorsports plays in the partner’s business plan and how each partner is measuring the partnership

  • Be proactive to garner business to business activation, make B2B introductions and assist partners that are pursuing business from ISC

  • Stay abreast of the latest technology trends in order to use new mediums to enhance partner activation and use of assets

  • Have a clear understanding of each ISC business unit’s objectives, challenges, goals and current initiatives to build and maintain collaborative working relationships

  • Responsible for event execution at Daytona International Speedway, including (but not limited to):

    • Pre-event planning

    • On-site event logistics

    • VIP customer hosting

    • Collaboration with legal, PR and operations to insure event execution is effective and successful

 

Knowledge, Skills, And Abilities

  • 4-year college degree

  • Minimum 1-2 years of professional sports sales, activation, and/or agency experience

  • Strong written and oral communication skills

  • Above average knowledge of Microsoft programs, including Word, Excel, and PowerPoint

  • Ability to think creatively and drive innovation  

  • Strong work ethic and team-oriented attitude

  • Flexible and comfortable in a fast-paced working environment

  • Self-sufficient and proactive

  • Well organized with consistent attention to detail

  • Comfortable and experienced with public speaking and group presentations

  • Ability to work flexible hours, including evenings, weekends, and holidays and the capability to travel as required

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Sales & Marketing: Corporate Sponsorship Sales Department Management
Account Manager, Partnership Marketing - International Speedway Corporation (Daytona Beach, FL)

Summary Description:

The Account Manager is responsible for assisting with fulfillment, execution and overall management of a growing portfolio of ISC corporate partners, as well as a revenue goal tied to the retention, renewal and growth of these partnerships.  This position is a combination of both marketing and sales.  The ideal candidate will showcase strong presentation skills, the ability to build strong relationships and possess excellent attention to detail.   

Essential Duties And Responsibilities:

  • Responsible for successfully and positively representing ISC at all times and performing the job in compliance with the philosophy, policies, goals, and budget of ISC

  • Develop a keen understanding of each partner’s business, goals and objectives to maximize value for both the partner and ISC

  • Schedule and fulfill sponsorship assets such as hospitality, tickets, signage, radio, digital/social and retail promotions  

  • Assist with sponsorship communications, presentations and meetings, including preparing action plans, proposals, end-of-year recaps, and meeting agendas

  • Build strong relationships with partner decision makers, influencers and agencies

  • Understand the brand and business objectives of each partner and how they drive revenue, what role motorsports plays in the partner’s business plan and how each partner is measuring the partnership

  • Be proactive to garner business to business activation, make B2B introductions and assist partners that are pursuing business from ISC

  • Stay abreast of the latest technology trends in order to use new mediums to enhance partner activation and use of assets

  • Have a clear understanding of each ISC business unit’s objectives, challenges, goals and current initiatives to build and maintain collaborative working relationships

  • Responsible for event execution at Daytona International Speedway, including (but not limited to):

    • Pre-event planning

    • On-site event logistics

    • VIP customer hosting

    • Collaboration with legal, PR and operations to insure event execution is effective and successful

 

Knowledge, Skills, And Abilities

  • 4-year college degree

  • Minimum 1-2 years of professional sports sales, activation, and/or agency experience

  • Strong written and oral communication skills

  • Above average knowledge of Microsoft programs, including Word, Excel, and PowerPoint

  • Ability to think creatively and drive innovation  

  • Strong work ethic and team-oriented attitude

  • Flexible and comfortable in a fast-paced working environment

  • Self-sufficient and proactive

  • Well organized with consistent attention to detail

  • Comfortable and experienced with public speaking and group presentations

  • Ability to work flexible hours, including evenings, weekends, and holidays and the capability to travel as required

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Sales & Marketing: Ticket Sales
Customer Service Representative - International Speedway Corporation Sales Center (Daytona Beach, FL)

The ISC Sales Center, located in Daytona Beach, Florida, is seeking a Sales Service Representative with previous call center experience for a full-time evening shift opening.  The Sales Center operates seven days a week including evenings, weekends, and holidays. 

Duties include:

  • Answering inbound calls from customers seeking to purchase advanced race tickets
  • Responsible for product upselling including packages and hospitality options
  • Accurately process payments via credit cards
  • Professionally handle fan/customer inquiries
  • Make outbound sales calls as needed
  • Assist Internet Customers with account inquiries and online purchases

Requirements include:

  • High School Diploma or equivalent
  • Previous Call Center experience highly preferred
  • Strong customer service skills
  • Solid Data entry and proficient computer skills
  • Must work well in a fast-paced, ever changing environment
  • Ability to work flexible hours – evening and weekends required
  • Punctual and reliable attendance
  • Problem solving, organizational and multi-tasking skills
  • Professional appearance and demeanor
  • Working knowledge of the internet
  • Excellent telephone and communication skills

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior call center experience? Yes or No

2. If so, How many years:

3. What are your salary expectaions?

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Sales & Marketing: Sales & Marketing Management
Director, Analytics - International Speedway Corporation (Daytona Beach, FL)

Job Summary:

The Director of Analytics leads a team in the collection, organization, analysis and distribution of information at both the individual track level and collectively across the entire enterprise with attention to detail and accuracy.  As our business continues to advance with greater emphasis on data and technology, the director will be at the forefront building the foundation and providing data-driven recommendations to help make better business decisions to drive revenue.

Essential Functions:

Performs any combination of the following duties according to specific departmental guidelines:

  • Manage a team as well as individually interpret data and trends, analyze results and predict future behaviors impacting the business to assist the marketing and ticketing departments at ISC’s track properties on various sales and engagement strategies
  • Work with management and assist team in setting priorities on all research and information needs
  • Works closely with corporate Digital, IT and CRM teams to ensure collaboration to maximize human capital, technology and results
  • Through analysis identify customer segmentation delivering a more personal and relevant message as well as predictive lead scoring, prospect and new customer lookalike generation
  • Identify analytics vendors and tools to better manage data and improve processes
  • Locate and define new process improvement opportunities

Qualifications:

  • Undergraduate and/or graduate degree in market research, marketing, statistics, mathematics or other analytical fields
  • Proven 7+ years of management and working experience in sports business as a data analyst
  • Strong communication skills with the ability to translate and converse in varying technical means based on the audience
  • Exceptional staff management, partner management and relationship management skills
  • Critical thinking capable of looking at numbers, trends and data with recommendations that are actionable to drive better business decisions
  • Technical knowledge of data models, database design development, data mining and relational database is a plus

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Sales & Marketing: Marketing
Director, Digital Marketing - International Speedway Corporation (Daytona Beach, f)

Job Summary:

Works closely with ISC tracks and marketing teams to develop, implement, track and optimize digital marketing campaigns across all digital channels.  Leads a staff as well as collaborates with Corporate and Track sales, analytics and content teams.

Essential Functions:

Performs any combination of the following duties according to specific departmental guidelines:

  • Evaluate, recommend and influence adoption of best practices around website content, site traffic, mobile apps, SEM, marketing database, email, social media and retargeting/display advertising campaigns
  • Brainstorm new and creative growth strategies to drive increased engagement and revenue
  • Together with tracks identify digital marketing KPIs.  Measure and report performance of all digital marketing campaigns, and assess against goals and KPIs
  • Work closely with tracks in preparing/adjusting digital marketing strategies including advertising spend and mix as well assist with implementation by track and agencies
  • Identify digital marketing strategies, trends and insights across a multitude of sports and entertainment
  • Collaborate with agencies and vendor partners
  • Evaluate emerging technologies and keep the company at the forefront of developments in digital marketing

Qualifications:

  • Qualified candidate should have a strong knowledge of current marketing tools and strategies
  • Demonstrated 5+ years of experience in management and digital marketing specific to marketing database management, email, social media, SEO/SEM and display advertising campaigns
  • Creative approach identifying target audiences and devising digital campaigns that engage, inform and motivate
  • Knowledgeable in web and social analytic tools
  • Experience in setting up and optimizing Google Adwords campaigns
  • Strong analytical skills and data-driven thinking
  • Exceptional staff management, partner management and relationship management skills
  • Strong written and verbal communication skills
  • Possesses the technical knowledge to work closely with supporting teams such as programmers and vendors
  • Sales Force or Microsoft Dynamics experience is a plus

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Information Systems: IT Database Management/Services
IT Security Analyst - International Speedway Corporation (Daytona Beach, Fl)

Job Summary

Experienced analyst role within the Information Security Department focusing on utilizing information security best practices for implementation of efficient and strong security and compliance controls.

The Security Analyst is responsible to the Sr Director of Information Security & Compliance for various tasks that provide business process leadership around ISC’s Security Practice.  This includes establishing business requirements for provisioning and deprovisioning of accounts as well as the administration of such accounts.  The selected candidate is expected to be experienced in Systems/Network Administration Practices and Role Based Access Control definition and implementation.  The candidate is expected to be able to manage projects and interface with a variety of teams throughout the organization. 

Principal Responsibilities

  • POLICY AND PROCEDURESImplement the organization's information security policies and procedures.
  • SECURE SYSTEMS MANAGEMENTEvaluate security procedures to build efficiencies into the process.

  • SECURE SYSTEMS MANAGEMENTEvaluate business/IT processes to build efficiencies into the process.

  • SECURE SYSTEMS MANAGEMENTAssist efforts to determine information security frameworks, requirements, direction and system recommendations.

  • SECURE SYSTEMS MANAGEMENTMaintain existing capabilities, make recommendations and implement appropriate up to date security technologies such as identity management and data loss protection.

  • INFORMATION SECURITY KNOWLEDGEStay abreast of the latest thinking, technologies, and security literature.

  • DOCUMENTATIONCompile, deliver, and maintain security/compliance documentation for internal and external consumption.

  • Additional responsibilities as assigned by management.

    Competencies
     

    Technical Skillsets

  • Competent with administration/provisioning and deprovisioning practices for applications including but not limited to Active Directory/LDAP

  • Competent in understanding, troubleshooting, and applying NTFS and NFS permissions to files and folders

  • Preferably skilled in using powershell to help automate repeatable tasks.  Specifically in ActiveDirectory and also for Exchange

  • Competent with Application and Infrastructure documentation

  • Competent with data mapping and data analytics

  • Capable of creating role based access definitions and implementing them throughout the organization

  • Capable of assisting with business process re-engineering to create efficiencies and reduce redundancies

  • Capable of preparing reports and papers on technical issues

    Professionalism

  • Professional competencies in information technology or related field of work

  • Conscientious and efficient in meeting commitments, observing deadlines and achieving results

  • Able to work independently with minimal supervision

  • Proven analytical skills to arrive at sound conclusions when dealing with complex issues

  • Ability to contribute to the development of policies and to interpret procedures and guidelines

    Leadership

  • Ability to lead cross functional project teams in the fulfillment of a project initiative

    Planning and Organizing

  • Ability to plan and organize work consistent with the strategic goals of ISC

  • Identify priority activities and assignments to ensure the effective monitoring and implementation of work plans

    Communication

  • Excellent skills in communicating with people from different backgrounds and technical abilities

  • Ability to communicate complex technical items to non-technical individuals in a succinct and clear fashion

    Technological Awareness

  • Ability to keep abreast of developments and relevant technologies applicable to the profession

    Customer Orientation

  • Skillful in identifying customer needs and establishing and maintaining effective relationships with internal and external stakeholders

    Decision-making

  • Ability to make sound and timely decisions

  • Ability to prioritize tasks based on various criteria

     

    Experience

     

    Requires 2 years of experience with Information technology in a large enterprise environment.  The candidate should have previous experience as a systems or network administrator.  Security experience is preferred but not required but the candidate should understand general security best practices.  Project management experience is a plus.

     

    Education

    Requires a Bachelor’s degree or an equivalent combination of education and experience.

    Certification Requirements

    One of two industry recognized certification credentials preferred but not required:  Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISA).

    **Position contingent upon pre-employment background, credit and drug screenings**

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Publications: Production
Marketing Services Project Manager - International Speedway Corporation (Daytona Beach, FL)

Marketing Services Project Manager

Provides creative and trending product ideas for customer’s business growth and economies of technology.  Ensures delivery of excellent customer service through fast and accurate execution of orders, communication, and coordinating with other departments/organizations to resolve inquires and insure quality of product/service.   Defined as first point of customer contact for general inquiries like pricing, products, scheduling, etc.  Builds and maintain business relationship with business units by providing prompt and accurate service so as to promote customer success and the company’s goals.

Focus:  Print Services, Direct Mail and Fulfillment

Knowledge and Tasks

  • Identify and anticipate client’s project needs and proactively plan activities and schedules to meet those needs.

  • Responsible for price quotes, delivery, quality, accuracy, purchase order review, and cost reports.

  • Coordinate and expedite the flow of work and materials within or between departments and/or organizations according to production schedules.

  • Recommend modifications to products and services in order to affect cost savings.

  • Frequent communication with business units in order to provide information about products and services and to plan/forecast future requirements.

  • Collect, review, and distribute production specifications and schedules, and revise specifications when required due to design changes, backlogs or other interruptions.

  • Consult with department supervisors to determine progress of work and completion dates.

  • Review electronic and printed proofs for accuracy and to ensure client requirements and expectations are met.

  • Perform buying (purchasing) duties for printing, premiums and services.  Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers.

  • Contact suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other contingencies.

  • Participate in information-gathering and information-sharing meetings to stay on top of latest organization developments.

  • Travel to attend meetings with key customers to develop and support on-going relationships

Technology                                                         

  • Desktop computers – PC and/or MAC

  • Windows Office Suite with above average Excel skills

  • Adobe Design Suite – Acrobat, creative effects and file formats for print

  • Resource planning – Variable information databases; EFI products or similar (PrintSmith, PACE, etc.)

  • Accounting – Estimating, costing and job instructions

Education: 

Four-year college degree and industry work experience

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Sales & Marketing: Marketing
Media Sales Planner - International Speedway Corporation (Daytona Beach, FL)

Essential Duties and Responsibilities

  • Sales Support
    • Manage MRN, mrn.com and ISM Vision media sales materials
    • Develop and create sales presentations and proposals For ISC Marketing (Integrated Media Sales, Partnership Marketing and Partnership Sales) prospects and existing clients
    • Provide and understand custom research (Nielsen, Scarborough, etc…)
    • Assist MRN Traffic Department with creative and materials acquisition
    • Liaison with the Integrated Media Sales and Traffic to ensure sold schedules run as ordered
    • Resolution of contract discrepancies
    • Organize research and competitive information
    • Maintain client promotions and sponsorships
    • Assist with Partnership Marketing activation during Daytona International Speedway race events 
  • Inventory Management
    • Maintain available media inventory data
    • Maintain sponsorship feature inventory data
    • Maintain and update media rate card
    • Maintain and update program audience estimates 

Qualifications

  • Prefer one year’s experience in media buying and/or planning
  • Bachelor's Degree
  • Able and willing to work overtime
  • Ability to work independently in a fast-paced environment
  • Attention to detail
  • Good interpersonal skills, with the ability to develop and maintain strong business relationships

  • Good organizational and project management skills are necessary

  • Effective and clear written and verbal communications skills
  • Proficiency with Microsoft Office applications, including PowerPoint, Word, Excel and Outlook is required
  • Passion for motorsports is preferred

ISC is proud to be an equal opportunity workplace committed to pursuing and hiring a diverse workforce

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Finance: Accounting/Finance other
Senior Accounting Analyst - International Speedway Corporation (Daytona Beach, f)

SUMMARY:  Senior Accounting Analyst is primarily responsible for accounting-related analysis supporting Corporate Services departments within the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned:

  • Expense support schedules - improve and implement zero-based expense support schedules for departments.  Prepare schedules for budget, forecast and actuals.  Analyzing year over year and/or period over period information will be critical to gaining an understanding and communicating business planning and performance.

  • Expense variance explanations – improve and implement processes for communicating concise, timely, and accurate explanations for monthly expense variances from budget, forecast, and prior year. 

  • Month end reporting – improve and implement processes for preparing consistent month end reporting and detail, providing timely and relevant information to department managers for effective decision-making.  Inclusion of periodic analysis for committed / uncommitted spending to strengthen the relevance of monthly / annual planning.

  • Other responsibilities, as assigned

    QUALIFICATIONS / PERSONAL ATTRIBUTES

  • Superb leadership, management and interpersonal skills

  • Strong technical skills with a focus in accounting, finance, analysis, forecasting and budgeting

  • Effective communication (both written and verbal) to all levels of management

  • High personal and professional standards of ethics and integrity

  • Experienced and demonstrated analytical skills including ability to extrapolate and interpret data

  • Demonstrated advanced knowledge in Microsoft Excel / Access (VBA, pivot tables, look-ups, complex formulas, etc.)

  • Demonstrated ability to learn/navigate accounting and other software applications

  • Ability to prioritize, multi-task, and maintain confidential information

  • Knowledge of information technology operations a plus

    SUPERVISORY RESPONSIBILITIES

    No direct reports.

     

    EDUCATION and/or EXPERIENCE

    4 year degree in accounting or finance from an accredited university with at least five years related experience.  Must demonstrate a clear understanding and application of generally accepted accounting principles (GAAP).  Experience with publicly traded companies is a plus.

    CERTIFICATES, LICENSES, REGISTRATIONS

    Professional certification preferred such as CPA, CMA, CFA, etc.

ISC is proud to be an equal opportunity workplace committed to pursuing and hiring a diverse workforce

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please provide salary requirements

2. Please list related professional certifications

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Information Systems: IT Database Management/Services
Senior Director of Business Applications - International Speedway Corporation (Daytona Beach, Fl)

Job Summary

The Senior Director of Business Applications is responsible for providing strategic direction for the design, development, execution, and leadership of all aspects of Business Applications for the company. Reporting directly to the Chief Information Officer, the Senior Director of Business Applications will be responsible for application development, maintenance and support of all consumer technology. The application team has responsibility for the 24/7 delivery of all end-user services to all business units and business locations throughout ISC. The successful candidate will be charged with the continued advancement of these systems across the organization.

Principal Responsibilities

The Sr. Director of Business Applications will be the primary executor of business application strategy for ISC. Key areas of focus will be consumer applications such as ticketing, retail merchandise, food & beverage, CRM, campaign management and overall consumer data strategy.

  1. This executive role will champion change throughout the technology organization as well as the corporation as a whole, providing visible improvements and tangible returns on investments. This position requires a smart, assertive, charismatic, energetic and results-driven leader who has the ability to succeed in a results-focused organization. The successful candidate possesses strong management and leadership skills combined with the ability to work effectively and collaboratively across all organizations within the company. 

  2. The Senior Director of Business Applications must excel at leading teams responsible for architecting, designing, building and operating ISC’s business applications. The leader must challenge the status quo to continually evolve technology team members, supported technologies and services to drive operating efficiency, and enable the business process.

  3. Lead business application directors to establish and support IT goals, products and services especially in areas of application development lifecycle: planning, requirements, specification, timeline, estimations, resource allocation, tracking, milestones, full software development lifecycle and timely delivery of products.

  4. Lead the ongoing effort to evolve company IS best practices, application development standards, service level agreements, and other standards for tools, processes and qualification and training of technical staff.

  5. Review and recommend major capital expenditures to ensure the proper application of technology to support the company’s business needs, consistent with the short and long term strategic plans. Manage team and departmental budgets. Create and manage operating and capital budgets, work with business managers to estimate cost, benefits and ROI.

    Required Skills and Qualifications:

     

  1. The successful candidate must have substantial, proven experience demonstrating excellent leadership, communication, and management skills and have significant management experience leading a diverse team of external developers and internal staff. They will enjoy working with a customer-focused approach, a strong sense of urgency, a bias towards simplicity, practicality, and an aversion to complexity. The right candidate is an entrepreneurial executive who is an outstanding executor who excels in solving technology problems and delivering solutions on time and on budget.

  2. Minimum 8 years managing as a IT leader, at least 4 years in a senior level technical role, mentoring, motivating and growing a mature and goal-driven delivery team; must have strong history of developing people, both technically and individually.

  3. Demonstrated expertise in all traditional application areas, including: architecture, development, maintenance, quality assurance, and testing.

  4. Proven success serving as a strong change agent and leader, with a track record of elevating IT at the most senior levels in an organization and partnering as a trusted advisor to the business.

  5. Demonstrated experience translating and presenting highly technical solutions to business leaders to gain understanding and conceptualize business value.  

  6. Extensive knowledge of IT governance, operations, security practices, and audit compliance.

  7. In depth knowledge and demonstrated experience developing web and mobility applications.

  8. Proven ability to proactively communicate status (positive or negative) and identify risks.

  9. Strong project management skillset to lead complex projects with enterprise-wide impact on revenue and expenses.

  10. Vendor and consulting management experience. Experience in evaluating and selecting sourcing alternatives.

  11. The candidate will have strong oral and written communication skills, negotiation, marketing and problem-solving abilities.

    Education and/or Experience:

     

  1. A Bachelor’s Degree in a technology related field or equivalent experience

  2. Minimum of six (6) years Business Application support role experience

  3. Minimum of four (4) years management experience, experience managing teams and projects

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Information Systems: Computer Information Systems
Systems Analyst - International Speedway Corporation (Daytona Beach, FL)

Job Summary

The Systems Analyst role has the primary responsibility to elicit, analyze, validate, specify, verify, and manage all reported defects within a specific ISC business application (Back Office, Ticketing, Interactive, etc.).  The analyst is tasked with resolving reported defects within the documented service levels depending on the severity. 

The Systems Analyst also must work closely with business users to gather and document business, user, and system requirements. Focus on documenting as-is and to-be business processes, gathering requirements for major enhancements and documenting business and technology sessions in support of key ISC business functions.

Principal Responsibilities

Under limited supervision, the Systems Analyst provides support for the specific business applications.  The position requires extensive knowledge of the application and the business process.

  1. Act as the primary contact for the business community on assigned production support issues.
  2. Understands the basics of customer satisfaction and applies it in the process of servicing the customer.  Communicates customer feedback to senior team members for action.  Understands and follows internal processes to respond to customer needs.
  3. Must understand the business needs and proactively identify potential business process or system improvements.
  4. Respond to all issues and follow-up with customers on issue resolution in a timely manner.
  5. Review all issues reported for the in-scope business applications and work with the business to assign a priority.
  6. Document production support issues in ISC’s standard incident management tool (CSM) and proactively provide updates in the tool and to the business users on assigned issues.
  7. Research problems, separating the symptoms from the root cause; identify opportunities to correct the issue permanently both technically and from a business process perspective.
  8. Possess the ability to test application changes in order to resolve production issues.
  9. Track vendor patch releases, keeping awareness of issues resolved and caused by those vendor released updates; responsible for testing changes and maintaining change management and version control using software configuration management (PVCS or comparable tool required).
  10. Document steps to reproduce production issues for all assignments.
  11. Provide on-call support for in-scope business applications.
  12. Partnering with the business, must have the ability to create training materials and conduct training for key business users.
  13. Ability to document functional requirements, business processes, test plans, etc.
  14. Able to analyze complex business problems and identify repeating patterns so that issues can be resolved completely preventing recurrence.
  15. Investigate, plan, test, and debug application changes for assigned production support issues.
  16. Prepare documentation of application for end users and technical team.
  17. Provide instruction and training to users and other employees on day-to-day procedures.
  18. Perform miscellaneous job-related duties as assigned.
  19. Translate the business and user requirements into detailed functional requirements documentation.  Documentation includes Use Cases, Activity Diagrams, GUI and Report Designs, business process flows, etc.
  20. Gather requirements for enhancements and partner with the business to create as-is and to-be process maps.

 

Required Skills and Qualifications

  1. Possess 2-3 years of overall technology and/or application support experience.
  2. Knowledge of business processes and new business developments in business operations.
  3. Ability to test and troubleshoot application software.
  4. Ability to negotiate issue priority with the business users based upon defined service levels.
  5. Ability to develop and write applications documentation and guides for users.
  6. Ability to provide training and/or support activities for users.
  7. Knowledge of customer service standards and procedures.
  8. Ability to deal with a number of tasks simultaneously as well as the ability to concentrate with attention to detail and without losing sight of the “big picture.”
  9. Strong interpersonal skills such as patience, tact, and diplomacy. 
  10. Strong verbal and written communication skills to communicate effectively with a diverse population including both functional and technical staff.
  11. Ability to travel to ISC venues to support for specific business applications, initiatives, projects, etc. (currently approx. 10-15% of the year).

Education

Requires a Bachelor’s Degree in Computer Science or relevant field of study, or equivalent experience.

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Apply for Future Notification Only: Future Notification
Notification of Jobs in the Future - ISC Motorsports and its Tracks (Various Locations, US)

If you would like to be notified of positions with ISC Motorsports in the future, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

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