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Guest Services Intern - Homestead-Miami Speedway (Homestead, FL)

Homestead-Miami Speedway is looking for interns to support our Guest Services Department.  The interns will assist in hiring, training, scheduling, and supervising event volunteers/staff working Guest Services areas during our events. These areas are Ushers, RV Lot Ambassadors, Information Centers, Gate/Grounds Greeters, Tram Services and Disabled Transportation Assistance.  Guest Services management will assign the following duties:  

Responsibilities include, but are not limited to the following:

Non-event days:
• Assist with the coordination of new volunteers/civic groups/staff hiring and orientation
• Assist with maintaining the proper paperwork (contracts, insurance, check requests)
• Participate in pre- event trainings
• Prepare and distribute training materials
• Work with the scheduling staff
• Learn and use scheduling software database
• Assist in preparing and distributing schedules to event volunteers/staff
• Help with the scheduling of and interaction with civic groups

Event day duties:
• Assist with guest services check-in/check-out on event days, issuing uniforms and credentials
• Assist with guest issues and complaints
• Interact with guests to understand their outlook on the events and relay information to management
• Interact with event day staff, assist them with their tasks, learn from their experience, and work with
   management to further event volunteer/staff satisfaction
• Provide support to and assist department managers
 

Qualifications include the following:
Successful candidates will be creative, self-starters, highly motivated, organized and team players with attention to detail and demonstrate ability to multi-task. Candidates are expected to bring a positive attitude to the workplace, to be cheerful, engaging, cooperative and productive, and to perform additional duties as required for the efficient operations of the Speedway.

• Currently pursuing a degree in a related field (event management, hospitality, etc.)
• Must be organized and detail oriented
• Strong in-person and phone communication skills, ability to present information clearly and concisely
• Knowledge of basic computer skills (Microsoft Office, Excel etc.)
• Ability to work flexible hours including evenings, weekends and holidays
• Possess a Driver’s License and clean driving record
• Must be 18 years of age

Compensation: Florida minimum wage (currently $8.05/hour)

Homestead-Miami Speedway is a world-class motorsports facility located just south of Miami in tropical South Florida. The Speedway is the home of Ford Championship Weekend, the season-finales for the NASCAR Sprint Cup, XFINITY and Camping World Truck Series.   In addition to these major spectator events, the Speedway is active more than 260 days per year with multiple forms of racing, testing, track rentals, driving schools, and community events.

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Concessions/Catering: Restaurant/Catering Management
Homestead-Miami Speedway Catering Manager - Americrown Service corporation (Homestead, FL)

Summary:

The prospective candidate will have 3-5 years in a management level positions at a high-volume sports and entertainment venue, large resort property, or high-volume convention center.  This position involves a high level of interaction with guests, culinary staff and management requiring a strong business sense and professional communication skills.  Builds strong relationships and develops strategies with key partners that will ensure success and support our initiatives and product development efforts to enhance the guest experience. Work in conjunction with culinary and leadership to design and execute high quality presentations, exceed hospitality expectations, and increase profit margin.  This person must be highly skilled at performing financial analysis, event planning, and troubleshooting.

Essential Duties and Responsibilities:

This position involves a high level of interaction with guests as well as operational departments. Must be a detail-oriented team player with:

  • Highly organized and detail oriented
  • Ability to manage multiple events simultaneously and staff of up to 200
  • Knowledge and execution of contract policies and procedures
  • Strong communication skills, both written and verbal; must exemplify professional etiquette
  • Excellent one-to-one customer interaction skills; ability to establish and maintain accounts
  • Ability to manage in a diverse environment with focus on client and customer service
  • High performance standards with extreme positive enthusiasm 
  • Ability to thrive in a fast-paced environment
  • Strong computer proficiency in Microsoft Office and Caterease
  • Position will require staffing and training hourly employees including complete hiring process
  • Responsible for the recruitment and training of local non-profit organizations to assist with operation
  • Align the company and customer goals and strategy to develop consumer programs that maximize volume
  • Establish consistent programs that develop a customer centric business relationship resulting in mutually beneficial activity and growth
  • Ensure proper planning and execution for events
  • Ability to communicate on various levels to include management, support staff, and clients
  • Demonstrates a complete understanding of menu items and explains same to customers accurately
  • Addresses and/or elevates (when appropriate) client dissatisfaction issues

Qualifications/Education Requirements:

  • Bachelor’s degress in hospitality, culinary, or business field required
  • A minimum of (3) five years of food and beverage operations experience in a high volume sports and entertainment, large resort, or convention center
  • Strong customer service skills, computer literacy (MS Office, Caterease preferred)
  • Ability to lead effectively in a diverse, variable event-driven schedule, and fast-paced environments
  • Must work event-based hours including early mornings, late nights, weekends, and holidays

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Apply for Future Notification Only: Future Notification
Notification of Jobs in the Future - ISC Motorsports and its Tracks (Various Locations, US)

If you would like to be notified of positions with ISC Motorsports in the future, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

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