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Concessions/Catering: Restaurant/Catering Management
Catering Manager - Americrown Service Corporation (Kansas City, KS)

Summary:

The prospective candidate will have 3-5 years in a management level positions at a high-volume sports and entertainment venue, large resort property, or high-volume convention center.  This position involves a high level of interaction with guests, culinary staff and management requiring a strong business sense and professional communication skills.  Builds strong relationships and develops strategies with key partners that will ensure success and support our initiatives and product development efforts to enhance the guest experience. Work in conjunction with culinary and leadership to design and execute high quality presentations, exceed hospitality expectations, and increase profit margin.  This person must be highly skilled at performing financial analysis, event planning, and troubleshooting.

Essential Duties and Responsibilities:

This position involves a high level of interaction with guests as well as operational departments. Must be a detail-oriented team player with:

  • Highly organized and detail oriented
  • Ability to manage multiple events simultaneously and staff of up to 200
  • Knowledge and execution of contract policies and procedures
  • Strong communication skills, both written and verbal; must exemplify professional etiquette
  • Excellent one-to-one customer interaction skills; ability to establish and maintain accounts
  • Ability to manage in a diverse environment with focus on client and customer service
  • High performance standards with extreme positive enthusiasm 
  • Ability to thrive in a fast-paced environment
  • Strong computer proficiency in Microsoft Office and Caterease
  • Position will require staffing and training hourly employees including complete hiring process
  • Responsible for the recruitment and training of local non-profit organizations to assist with operation
  • Align the company and customer goals and strategy to develop consumer programs that maximize volume
  • Establish consistent programs that develop a customer centric business relationship resulting in mutually beneficial activity and growth
  • Ensure proper planning and execution for events
  • Ability to communicate on various levels to include management, support staff, and clients
  • Demonstrates a complete understanding of menu items and explains same to customers accurately
  • Addresses and/or elevates (when appropriate) client dissatisfaction issues

Qualifications/Education Requirements:

  • Bachelor’s degress in hospitality, culinary, or business field required
  • A minimum of (3) five years of food and beverage operations experience in a high volume sports and entertainment, large resort, or convention center
  • Strong customer service skills, computer literacy (MS Office, Caterease preferred)
  • Ability to lead effectively in a diverse, variable event-driven schedule, and fast-paced environments
  • Must work event-based hours including early mornings, late nights, weekends, and holidays

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Notification of Jobs in the Future - ISC Motorsports and its Tracks (Various Locations, US)

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