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Concessions/Catering: Restaurant/Catering Management
Concessions Manager - Americrown Services Corporation (Kansas City, KS)

Summary:  Must have 3-5 years of experience in prior sports and entertainment venue setting.  Concessions Manager is responsible for the overall operation of a concession facility. This includes (but is not limited to) staffing, ordering, scheduling, training, setup, execution, and post-event reconciliation/analysis.  Will partner with Directors, Executive Chef, and venue leadership to design and execute high quality presentations and exceed fan expectations while maximizing revenue, minimizing expenses, and improving the concessions experience.  

Essential Duties and Responsibilities:

  • Strong supervisory, leadership, and communication skills

  • Supervise up to 2000 employees and volunteers

  • Direct reports may include up to 5 full-time employees

  • Set and manage budgets up to $5MM per event

  • Recruit and train hourly staff, supervisors, and non-profit volunteer groups

  • Analyze and optimize concessions operation for throughput

  • Understand how to open and close inventory based sales

  • Set goals and map the path to achieving those goals

  • Manage payroll to keep labor below budgeted amount for all events

  • Assess inventory needs and place orders with all suppliers

  • Manage waste and arrange to receive credits where applicable with suppliers

  • Maintain equipment in good working order

  • Ability to drive consistency & strategic and innovative initiatives

  • Partner with health department, fire marshal, and other regulatory commissions

  • Compliance with standardized inventory control procedures

  • Ensure proper planning and execution for concessions events

  • Create and enforce best practices throughout operation

  • Work with corporate director of concessions on large scale projects

  • Strong written and verbal communication skills

  • Respond to guest feedback in a timely manner

  • Travel to support facilities outside of primary location

  • Be willing to help other departments with their needs

Qualifications/Education Requirements:

  • Bachelor’s degree required

  • Minimum 3-5 years experience in high volume concessions environment

  • Strong working knowledge of food production operations

  • Ability to motivate employees and lead large groups with diverse backgrounds

  • Excellent leadership, time management, and customer service skills

  • Proficient in MS Office programs including Excel, Word, and Outlook

ISC is proud to be an equal opportunity workplace committed to pursuing and hiring a diverse workforce

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