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Communications: Corporate Communications
Communications Coordinator - Phoenix International Raceway (Avondale, AZ)

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Perform superior care and service to internal and external customers.

  • Perform quality work with deadlines with or without direct supervision.

  • Interact professionally with other employees, customers and vendors.

  • Work effectively as a team contributor on all assignments.

  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

  • Ability to manage multiple projects at one time.

Position Purpose

The Communications Coordinator will implement and help manage specific projects related to the successful execution of Phoenix International Raceway communications and outreach, securing high volume placement, and identifying opportunities. The Coordinator will also assist in developing successful short-and long-term communications strategies.

The role requires strong interpersonal skills and excellent verbal and written communication skills.

Supervisory Responsibilities

  • Management of temporary seasonal media center personnel

Responsibilities/Duties/Functions/Tasks

  • Creating and implementing strategic and integrated communications plans using a wide range  of communications tactics to support programmatic and organizational efforts

  • Conceptualizing compelling story ideas and drafting well-researched story pitches that result in media placements

  • Drafting, editing and disseminating communications materials such as press releases, media/photo advisories, website and other materials as required

  • Building and maintaining strong working relationships with local and national media, as well as fellow communications professionals within the motorsports community

  • Arranging, participating, and covering radio, print, online and television interviews/appearances as required

  • Working with Senior Manager of Communications to manage all media credentials application approvals and processes

  • Coordinating specific public relations tasks and/or events with other departments and managing the implementation of these projects as necessary

  • Ability to plan and execute event coordination with multiple internal and external stakeholders

  • Managing all media center logistics, processes and staff for all event weekends

  • Developing strong relationships with other NASCAR tracks. Serving as liaison and point of contact for track relationships.

  • Managing proactive and ongoing NASCAR/ISC industry relationships.

  • Working with Senior Manager of Communications and Consumer Marketing department to develop and implement creative and engaging digital communication plans

  • Media guide and souvenir program production.

  • Other duties as assigned.

Performance Measures

Generate incremental increases in media exposure through increased number of live TV news hits and local print media coverage during race weekend.

Work across the organization to create measurable goals for promotional events (i.e. driver appearances, press conferences) and identify strategies to meet and exceed those goals.

Qualifications

BA/BS, Communications or related; 1-3 years of communications/public relations experience

Proficient in Microsoft Office Suite

Work Requirements

Usual office working conditions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities, duties, functions and tasks.

Special Position Requirements

Available to work all professional race event weekends.

Position may require travel as requested.

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Sales & Marketing: Ticket Sales
Fan Engagement Specialist- Seasonal - Phoenix International Raceway (Avondale, AZ)

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Provide superior care and service to internal and external customers.

  • Perform quality work within deadlines with or without direct supervision.

  • Interact professionally with other employees, customers and vendors.

  • Work effectively as a team contributor on all assignments.

  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose

Consistently deliver superior championship-caliber customer care to all PIR account holders driving renewal and retention rates and improving satisfaction and loyalty. Drive new business through the sale of ticket packages, single tickets, fan hospitality and additional race day activities.

Supervisory Responsibilities

None

Responsibilities/Duties/Functions/Tasks

  • Proactively communicate with customers to strengthen account relationships through (but not limited to) utilizing Customer Relationship Management (CRM) system, making out-bound calls, personalized e-mails, personalized letters, servicing in-bound calls, at-track seat visits, when applicable out-of-office face to face appointments.

  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and making sound decision based on available facts.

  • Credibly and responsibly present oneself as the face of Phoenix International Raceway to current and prospective customers.

  • Enthusiastically answer in-coming calls from customers concerning account changes, account balances, event related questions, renewals, upgrades, on-sales, ticket promotions, in-market events, general complaints.

  • Develop, enhance and maintain relationships with Season Ticket Account Holders.

  • Actively sell ticket packages, single event tickets, fan hospitality, camping and additional race day activities through outbound calling efforts.

  • Renew ticket packages, single event tickets, fan hospitality, camping and additional race day activities.

  • Call past customers, prospect and cold-call new sales leads to generate ticket sales.

  • Drive up sales and referral sales from existing fan base.

  • Attend in-market events for the purpose of maximizing sales opportunities.

  • Be an expert on the products and services offered by Phoenix International Raceway.

  • Continuing education in the sport of NASCAR and sports industry standards on customer care.

  • Assist in fulfillment of all ticket and additional race day activity orders when needed.

  • Provide personalized service “in the field” during event weekends actively developing relationships with account holders on a face-to-face basis.

  • Provide operations support to ticket office on race weekends.

  • Provide support in PIR box office ticket windows.

  • Other duties as assigned.

Performance Measures

  • Meet outbound call requirements as established by Supervisor.

  • Meet renewal percentages as established by Supervisor.

  • Meet new Season/package/single ticket sales goals as established by Supervisor.

  • Promptness of response to customer service issues.

  • Quality of customer service measured by customer satisfaction surveys.

  • Level of enthusiasm and professionalism displayed during phone and face-to-face interaction with customers.

Qualifications

  • College degree or equivalent experience.

  • 1-2 years prior box office/call center experience.

  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sport industry.

  • Competitive nature and a contagious positive attitude.

  • Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly goals for calls and sales.

  • Excellent verbal and written communication skills.

  • Proficient computer skills including knowledge of Microsoft applications and ability to quickly learn required ticketing software.

  • General accounting experience; able to handle cash and credit card transactions and balance a bank account.

  • Ability to work well under pressure.

  • Willingness to participate in on-going professional training.

  • Professional appearance and demeanor.

  • Ability to work evenings, and weekends as scheduled.

Work Requirements

Usual office working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities, duties, functions and tasks.

Special Position Requirements

Position may require travel as needed.

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Sales & Marketing: Ticket Sales
Group Sales Account Executive- Seasonal - Phoenix International Raceway (Avondale, AZ)

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Provide superior care and service to internal and external customers.

  • Perform quality work within deadlines with or without direct supervision.

  • Interact professionally with other employees, customers and vendors.

  • Work effectively as a team contributor on all assignments.

  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose

Group Sales Account Executives are responsible for increasing attendance and incremental revenue through outside group sales efforts for all Phoenix Raceway’s motorsports events. Group Sales Account Executives will manage and grow the organization’s group ticket base and cultivate relationships with group leaders. Group Sales Accounts will also be responsible for attending lead generation events throughout the community as needed (i.e., chamber events, ticket promotion events, trade shows, etc.). The Group Sales Account position is a seasonal/temporary, part-time role and involves event weekend and occasional extended weekday hours as needed.

Supervisory Responsibilities

None.

Responsibilities/Duties/Functions/Tasks

  • Creates new markets for group ticket, tours, and hospitality sales through industry research, cold/warm calls, outside sales meetings, and networking lead generation
  • Develops a list of prospects from resource materials and company records and maintains a minimum of 60 calls per day.
  • Maintains existing customer accounts and develops new customer accounts
  • Creates opportunities to quote package pricing and follows up with customer requirements to ensure the ticket package fits their needs
  • Process orders and invoice company using FanTracker ticket software
  • Establishes professional customer relationships with appropriate customer personnel
  • Submits weekly activity call reports concerning customer-related activities for quotes, orders, and problems concerning customer relationships
  • Follows up with non-renewals for groups of 10 or more with sale options
  • Sets and maintains a goal of sales meetings and presentations on a weekly basis
  • Manages block of inventory to use for group sales
  • Post event evaluation of overall customer’s experience and renewal follow up
  • Work on consumer outbound call campaigns when needed to increase overall sales
  • Assist with the creation and development of sales and promotional materials related to group sales and corresponding events for distribution to all targeted corporations, businesses, organizations and associations.
  • Maintain CRM records for group customers and prospects
  • Support Raceway staff during event weekends as needed 

Performance Measures

  • Group sales targets defined by event weekend

  • Courtesy and diplomacy with internal and external customers;

  • Attendance and punctuality;

  • Meeting deadlines;

  • Attention to detail.

Qualifications   

  • Bachelor’s degree in Sales/Marketing field or 2 years related experience in sales
  • Effective communication, organizational, analytical, and time management skills
  • Professional in appearance and communication (written – verbal – presentation)
  • Ability to work well under pressure.
  • Professional appearance and demeanor.
  • Contagious and positive attitude.
  • Ability to work evenings, and weekends as scheduled.
  • Proficient in Microsoft Office Products and Outlook

Work Requirements

Usual office working conditions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities, duties, functions and tasks.

Special Position Requirements

Position may require travel as needed, holiday, and weekend work.

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Apply for Future Notification Only: Future Notification
Notification of Jobs in the Future - ISC Motorsports and its Tracks (Various Locations, US)

If you would like to be notified of positions with ISC Motorsports in the future, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

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