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Administration/General Management: Receptionist/Switchboard
Administrative Assistant - Phoenix International Raceway (Avondale, AZ)

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Perform superior care and service to internal and external customers.
  • Perform quality work with deadlines with or without direct supervision.
  • Interact professionally with other employees, customers and vendors.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose

Manage front desk reception areas to include operation of multi-line telephone system during business hours, direction of visitors/customers, and providing administrative support to Accounting, Ticket Operations, Guest Services, and other departments as needed.

Responsibilities/Duties/Functions/Tasks

  • Answer 6-line incoming phone calls; determine purpose of callers and forward call to appropriate personnel or department.
  • Stay current on track, NASCAR, and industry related news and events.
  • Provide information about organization and respond to a variety of questions concerning race schedules, tickets, office/track address, hotel/travel questions or other local racetracks, driving schools, etc.
  • Welcome and greet visitors/guests. Update and maintain monthly staff calendar activity for distribution.
  • Maintain calendar at front desk for all meeting utilizing the conference rooms and reset room.
  • Perform internal audit review procedures for ticket controls and inventory.
  • Maintain customer service Access database for all categories including tickets, hospitality, and GEM survey results.
  • Assist ticket operations with labeling, mailing tickets and inventory of tickets.
  • Maintain tracking system for incoming checks.
  • Creation of Power Point presentations as needed for Senior Director of Business Operations and other departments if requested.
  • Perform travel arrangements as needed.
  • Maintain files for donation requests, process approved certificates, and coordinate delivery.
  • Receive and distribute incoming mail from US Postal Service, UPS, FedEx, vendors. Assist staff with outgoing UPS, Fedex, and USPS shipments.
  • Coordinate with IT department on phone recordings and hours of operations.
  • Communicate with landlord on operating hours and issues.
  • Maintain checkout items.
  • Maintain Lost and Found database.
  • Respond to and direct inquiries from PIR Ticket Office email.
  • Manage the annual certificate of insurance compliance program in conjunction with Cert Focus.
  • Merchandise sales inventory weekly.
  • Administrative support for Accounting, Ticket Operations, Guest Services, and other departments as needed.
  • Maintain document retention spreadsheet and inventory control.
  • Maintain monthly PIR and Team calendars.
  • Other duties as assigned.

Performance Measures

  • Courtesy and diplomacy with internal and external customers;
  • Excellent attendance and punctuality
  • Maintain confidentiality
  • Meeting deadlines;
  • Self motivator
  • Attention to detail.

Qualifications

High school diploma or general education degree (GED) and six months post-secondary education including business or accounting course; or two years related experience and/or training; or the equivalent combination of education and experience.

Proficient in Microsoft Office Suite including Word, Excel, Access, and Power Point.

Proficient in Internet navigation including current social media applications including Facebook and Twitter.

Work Requirements

Usual office working conditions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities, duties, functions and tasks.

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Sales & Marketing: Client Relations/Customer Service
Customer Relationship Manager (Full Time) - Phoenix International Raceway (Avondale, AZ)

The mission of the Customer Relationship Management Team is to consistently deliver superior specialized customer service and provide an overall one-of-a-kind experience for our valued fans. By recognizing each of our Fans as a unique asset to our organization, the daily goal of each Manager is to continually grow current relationships by utilizing technology based communication tools and embracing the spirit of NASCAR. Managers have the ability to maintain and strengthen business and personal account relationships through (but not limited to); conducting track tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invites and other specialized in-market track sponsored events. Managers will be responsible for managing customer relationships, as well as providing the highest levels of service, and retention to Phoenix International Raceway fans. Through providing this type of personalized service to each and every account holder, Managers work to build enduring relationships. The end goal of the Manager is to ultimately increase customer loyalty and overall renewal percentages, as well as establish Phoenix International Raceway as a true point of difference in the sports industry.

Responsibilities include (but not limited to):

  • Proactively communicate with customers to strengthen account relationships through (but not limited to) utilizing Customer Relationship Management (CRM) system, making out-bound calls, personalized e-mails, personalized letters, servicing in-bound calls, at-track seat visits, when applicable out-of-office face to face appointments.
  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and making sound decision based on available facts.
  • Credibly and responsibly present oneself as the face of Phoenix International Raceway to current and prospective customers.
  • Enthusiastically answer in-coming calls from customers concerning account changes, account balances, event related questions, renewals, upgrades, on-sales, ticket promotions, in-market events, general complaints.
  • Develop, enhance and maintain relationships with Season Ticket Account Holders.
  • Actively sell ticket packages, single-event tickets, fan hospitality, camping and additional race day activities through outbound calling efforts.
  • Renew ticket packages, single event tickets, fan hospitality, camping and additional race day activities.
  • Call past customers, prospect and cold-call new sales leads to generate ticket sales.
  • Drive sales and referral sales from existing fan base.
  • Attend in-market events for the purpose of maximizing sales opportunities, these events may or may not occur during normal work hours.
  • Be an expert on the products and services offered by Phoenix International Raceway.
  • Continuing education in the sport of NASCAR and sports industry standards on customer care.
  • Assist in fulfillment of all ticket and additional race day activity orders when needed.
  • Provide personalized service “in the field” during event weekends actively developing relationships with account holders on a face-to-face basis.
  • Provide operations support to ticket office on race weekends.
  • Provide support at PIR box office ticket windows.

 Qualifications:

  • College degree required or equivalent experience.
  • 2 years prior outbound/inbound calling experience.
  • 2 years prior box office experience.
  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sport industry.
  • Competitive nature and a contagious positive attitude.
  • Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly goals for calls and sales.
  • Excellent verbal and written communication skills.
  • Proficient computer skills including knowledge of Microsoft applications and ability to quickly learn required ticketing software.
  • General accounting experience; able to handle cash and credit card transactions and balance a bank account.
  • Ability to work well under pressure.

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Sales & Marketing: Client Relations/Customer Service
Customer Relationship Manager (Seasonal) - Phoenix International Raceway (Avondale, AZ)

The mission of the Customer Relationship Management Team is to consistently deliver superior specialized customer service and provide an overall one-of-a-kind experience for our valued fans. By recognizing each of our Fans as a unique asset to our organization, the daily goal of each Manager is to continually grow current relationships by utilizing technology based communication tools and embracing the spirit of NASCAR. Managers have the ability to maintain and strengthen business and personal account relationships through (but not limited to); conducting track tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invites and other specialized in-market track sponsored events. Managers will be responsible for managing customer relationships, as well as providing the highest levels of service, and retention to Phoenix International Raceway fans. Through providing this type of personalized service to each and every account holder, Managers work to build enduring relationships. The end goal of the Manager is to ultimately increase customer loyalty and overall renewal percentages, as well as establish Phoenix International Raceway as a true point of difference in the sports industry.

Responsibilities include (but not limited to):

  • Proactively communicate with customers to strengthen account relationships through (but not limited to) utilizing Customer Relationship Management (CRM) system, making out-bound calls, personalized e-mails, personalized letters, servicing in-bound calls, at-track seat visits, when applicable out-of-office face to face appointments.
  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and making sound decision based on available facts.
  • Credibly and responsibly present oneself as the face of Phoenix International Raceway to current and prospective customers.
  • Enthusiastically answer in-coming calls from customers concerning account changes, account balances, event related questions, renewals, upgrades, on-sales, ticket promotions, in-market events, general complaints.
  • Develop, enhance and maintain relationships with Season Ticket Account Holders.
  • Actively sell ticket packages, single-event tickets, fan hospitality, camping and additional race day activities through outbound calling efforts.
  • Renew ticket packages, single event tickets, fan hospitality, camping and additional race day activities.
  • Call past customers, prospect and cold-call new sales leads to generate ticket sales.
  • Drive sales and referral sales from existing fan base.
  • Attend in-market events for the purpose of maximizing sales opportunities, these events may or may not occur during normal work hours.
  • Be an expert on the products and services offered by Phoenix International Raceway.
  • Continuing education in the sport of NASCAR and sports industry standards on customer care.
  • Assist in fulfillment of all ticket and additional race day activity orders when needed.
  • Provide personalized service “in the field” during event weekends actively developing relationships with account holders on a face-to-face basis.
  • Provide operations support to ticket office on race weekends.
  • Provide support at PIR box office ticket windows.

Qualifications:

  • College degree required or equivalent experience.
  • 2 years prior outbound/inbound calling experience.
  • 2 years prior box office experience.
  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sport industry.
  • Competitive nature and a contagious positive attitude.
  • Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly goals for calls and sales.
  • Excellent verbal and written communication skills.
  • Proficient computer skills including knowledge of Microsoft applications and ability to quickly learn required ticketing software.
  • General accounting experience; able to handle cash and credit card transactions and balance a bank account.
  • Ability to work well under pressure.

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Communications: Media/Public Relations Servicing
Manager of Communications - Phoenix International Raceway (Avondale, AZ)

The Manager of Communications will implement and help manage specific projects related to the successful execution of Phoenix International Raceway communications and outreach, securing high volume placement, and identifying opportunities. The Manager will also assist in developing successful short-and long-term communications strategies.

The role requires strong interpersonal skills and excellent verbal and written communication skills.

Responsibilities/Duties/Functions/Tasks

  • Creating and implementing strategic and integrated communications plans using a wide range  of communications tactics to support programmatic and organizational efforts
  • Conceptualizing compelling story ideas and drafting well-researched story pitches that result in media placements
  • Drafting, editing and disseminating communications materials such as press releases, media/photo advisories, website and other materials as required
  • Building and maintaining strong working relationships with local and national media, as well as fellow communications professionals within the motorsports community
  • Arranging and covering radio, print, online and television interviews/appearances as required
  • Working with Director of Communications to manage all media credentials application approvals and processes
  • Coordinating specific public relations tasks and/or events with other departments and managing the implementation of these projects as necessary
  • Managing all media center logistics, processes and staff for all event weekends
  • Developing strong relationships with other NASCAR tracks. Serving as liaison and point of contact for track relationships.
  • Managing proactive and ongoing NASCAR/ISC industry relationships.
  • Working with Director of Communications and Consumer Marketing department to develop and implement creative and engaging digital communication plans
  • Media guide and souvenir program production.
  • Perform superior care and service to internal and external customers.
  • Perform quality work with deadlines with or without direct supervision.
  • Interact professionally with other employees, customers and vendors.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
  • Other duties as assigned.

Performance Measures

  • Managing the media center operations expenses and staffing expenses to maintain budgetary integrity for each event.
  • Generate incremental increases in media exposure through increased number of live TV news hits and local print media coverage during race weekend.
  • Work across the organization to create measurable goals for promotional events (i.e. driver appearances, press conferences) and identify strategies to meet and exceed those goals.

Qualifications

  • BA/BS, Communications or related
  • 1-3 years of communications/public relations experience
  • Proficient in Microsoft Office Suite

Supervisory Responsibilities

Management of temporary seasonal media center personnel

Work Requirements

  • Usual office working conditions.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities, duties, functions and tasks.

Special Position Requirements

  • Available to work all professional race event weekends.
  • Position may require travel as requested.

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Sales & Marketing: Business-to-Business Sales
Multi-Cultural Business Development Manager - Phoenix International Raceway (Avondale, AZ)

Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Provide superior care and service to internal and external customers.
  • Perform quality work within deadlines with or without direct supervision.
  • Interact professionally with other employees, customers and vendors.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose
The Multi-Cultural Business Development Manager position at PIR will be focused on growing our presence and visibility with Hispanic and multi-cultural corporate clients. This position will leverage the NASCAR Mexico Toyota Series opportunity here at PIR, along with the rest of our Spanish language and multi-cultural communications and marketing initiatives to introduce both traditional brands with Multi-cultural budgets and Hispanic “non-traditional” brands to the sport – driving corporate revenue growth and opportunities to activate at the NASCAR events to that audience through the sale of sponsorships and assets.

Supervisory Responsibilities: None currently

Responsibilities/Duties/Functions/Tasks

  • Fluent in both English and Spanish, written and verbal
  • Strong networking and relationship building skills
  • Leverage those relationships for lead generation and prospecting
  • Sales strategy for growth of corporate sales surrounding the NASCAR Mexico Toyota Series event at PIR
  • Creation of new sponsorable platforms resonating with the growing Hispanic fan base
  • Creation and management of an annual Business Development plan
  • Work with the corporate sales team to identify opportunities to access new budgets from existing clients that target Hispanic or Mulit-cultural “upsell” opportunities at PIR
  • Understanding of how to assemble and deliver compelling presentations to prospects and clients.
  • Exhibit leadership in the event execution for business partners on race weekends.
  • Effective use and reporting in PIR’s sales software systems, i.e. EBMS, ACT
  • Other duties as assigned

Performance Measures

  • Assets sold to Hispanic or multi-cultural clients year over year
  • Budget measurement
  • Category development
  • Relationships
     

Qualifications

  • BA/BS Marketing, Communications or related; 3-5 years of corporate sponsorship sales
  • Proficient in Microsoft Office Suite
     

Work Requirements
Usual office working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities, duties, functions and tasks.
 

Special Position Requirements: Position may require travel as requested.
 

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Apply for Future Notification Only: Future Notification
Notification of Jobs in the Future - ISC Motorsports and its Tracks (Various Locations, US)

If you would like to be notified of positions with ISC Motorsports in the future, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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