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Sales & Marketing: Client Relations/Customer Service
Customer Relationship Manager (Seasonal) - Phoenix International Raceway (Avondale, AZ)

 

 

The mission of the Customer Relationship Management Team is to consistently deliver superior specialized customer service and provide an overall one-of-a-kind experience for our valued fans. By recognizing each of our Fans as a unique asset to our organization, the daily goal of each Manager is to continually grow current relationships by utilizing technology based communication tools and embracing the spirit of NASCAR. Managers have the ability to maintain and strengthen business and personal account relationships through (but not limited to); conducting track tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invites and other specialized in-market track sponsored events. Managers will be responsible for managing customer relationships, as well as providing the highest levels of service, and retention to Phoenix International Raceway fans. Through providing this type of personalized service to each and every account holder, Managers work to build enduring relationships. The end goal of the Manager is to ultimately increase customer loyalty and overall renewal percentages, as well as establish Phoenix International Raceway as a true point of difference in the sports industry.

Responsibilities include (but not limited to):

  • Proactively communicate with customers to strengthen account relationships through (but not limited to) utilizing Customer Relationship Management (CRM) system, making out-bound calls, personalized e-mails, personalized letters, servicing in-bound calls, at-track seat visits, when applicable out-of-office face to face appointments.
  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and making sound decision based on available facts.
  • Credibly and responsibly present oneself as the face of Phoenix International Raceway to current and prospective customers.
  • Enthusiastically answer in-coming calls from customers concerning account changes, account balances, event related questions, renewals, upgrades, on-sales, ticket promotions, in-market events, general complaints.
  • Develop, enhance and maintain relationships with Season Ticket Account Holders.
  • Actively sell ticket packages, single-event tickets, fan hospitality, camping and additional race day activities through outbound calling efforts.
  • Renew ticket packages, single event tickets, fan hospitality, camping and additional race day activities.
  • Call past customers, prospect and cold-call new sales leads to generate ticket sales.
  • Drive sales and referral sales from existing fan base.
  • Attend in-market events for the purpose of maximizing sales opportunities, these events may or may not occur during normal work hours.
  • Be an expert on the products and services offered by Phoenix International Raceway.
  • Continuing education in the sport of NASCAR and sports industry standards on customer care.
  • Assist in fulfillment of all ticket and additional race day activity orders when needed.
  • Provide personalized service “in the field” during event weekends actively developing relationships with account holders on a face-to-face basis.
  • Provide operations support to ticket office on race weekends.
  • Provide support at PIR box office ticket windows.

 

Qualifications:

  • College degree required or equivalent experience.
  • 2 years prior outbound/inbound calling experience.
  • 2 years prior box office experience.
  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sport industry.
  • Competitive nature and a contagious positive attitude.
  • Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly goals for calls and sales.
  • Excellent verbal and written communication skills.
  • Proficient computer skills including knowledge of Microsoft applications and ability to quickly learn required ticketing software.
  • General accounting experience; able to handle cash and credit card transactions and balance a bank account.
  • Ability to work well under pressure.

 

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Facility Operations/Security: Electrician
Electrician - Phoenix International Raceway (Avondale, AZ)

 

 

 

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Perform superior care and service to internal and external customers.
  • Perform quality work with deadlines with or without direct supervision.
  • Interact professionally with other employees, customers and vendors.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
     

Position Purpose:Plans, installs, repairs, implements improvements of all electrical-related items at track and assists with general overall maintenance of the facilities.

Supervisory Responsibilities: None

Responsibilities/Duties/Functions/Tasks

  • Oversees and implements, at the direction of the Operations Manager, all new and modified installations with electrical implications;
  • Performs ongoing assessment of and advises management of electrical needs and improvements on an ongoing basis;
  • Acts as liaison with electrical companies, outside sources, whose counsel and labor may be required for on-site projects;
  • Addresses all electrical needs at track level, including, but not limited to, installations and repairs;
  • Operates equipment as directed to assure goals and objectives of PIR track facility are being met;• Maintains public address system, network system, TV and cable systems and all electrical-related items that are imperative for the ongoing operation of the track, including, but not limited to, major events;
  • Communicate with PIR staff members (administrative and track) to assure that all department needs are being met in this respective area, with a special emphasis on pre-event planning;
  • Knowledge of Electrical code and pipe bending;
  • Ability to troubleshoot and repair motor controls and fire alarm system;
  • Other duties as assigned.

Performance Measures

Ongoing dialogue and interaction with Operations Manager and senior management to assure that the electrical foundation for the facility is in top operating capacity and a download after each event and a year-end review to assure that the goals and objectives are being met.

Qualifications

  • As an experienced electrician, must have hands-on experience in repair and installation of 120/208, 277/480 volts, with the ability to coordinate a variety of projects and communicate needs to outside sources.

Work Requirements

Availability on preceding weeks and weekends leading up to event and during all event hours of operation, as well as the immediate weeks following event.

Special Position Requirements

Must have the physical stamina, the skill set and the intellectual ability to perform in an oftentimes demanding position.
Position may require travel as requested.
 

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Communications: Media/Public Relations Servicing
Manager of Communications - Phoenix International Raceway (Avondale, AZ)

 

 

 

 

 

The Manager of Communications will implement and help manage specific projects related to the successful execution of Phoenix International Raceway communications and outreach, securing high volume placement, and identifying opportunities. The Manager will also assist in developing successful short-and long-term communications strategies.

The role requires strong interpersonal skills and excellent verbal and written communication skills.

Responsibilities/Duties/Functions/Tasks

  • Creating and implementing strategic and integrated communications plans using a wide range  of communications tactics to support programmatic and organizational efforts
  • Conceptualizing compelling story ideas and drafting well-researched story pitches that result in media placements
  • Drafting, editing and disseminating communications materials such as press releases, media/photo advisories, website and other materials as required
  • Building and maintaining strong working relationships with local and national media, as well as fellow communications professionals within the motorsports community
  • Arranging and covering radio, print, online and television interviews/appearances as required
  • Working with Director of Communications to manage all media credentials application approvals and processes
  • Coordinating specific public relations tasks and/or events with other departments and managing the implementation of these projects as necessary
  • Managing all media center logistics, processes and staff for all event weekends
  • Developing strong relationships with other NASCAR tracks. Serving as liaison and point of contact for track relationships.
  • Managing proactive and ongoing NASCAR/ISC industry relationships.
  • Working with Director of Communications and Consumer Marketing department to develop and implement creative and engaging digital communication plans
  • Media guide and souvenir program production.
  • Perform superior care and service to internal and external customers.
  • Perform quality work with deadlines with or without direct supervision.
  • Interact professionally with other employees, customers and vendors.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
  • Other duties as assigned.

Performance Measures

  • Managing the media center operations expenses and staffing expenses to maintain budgetary integrity for each event.
  • Generate incremental increases in media exposure through increased number of live TV news hits and local print media coverage during race weekend.
  • Work across the organization to create measurable goals for promotional events (i.e. driver appearances, press conferences) and identify strategies to meet and exceed those goals.

Qualifications

  • BA/BS, Communications or related
  • 1-3 years of communications/public relations experience
  • Proficient in Microsoft Office Suite

Supervisory Responsibilities

Management of temporary seasonal media center personnel

Work Requirements

  • Usual office working conditions.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities, duties, functions and tasks.

Special Position Requirements

  • Available to work all professional race event weekends.
  • Position may require travel as requested.

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Apply for Future Notification Only: Future Notification
Notification of Jobs in the Future - ISC Motorsports and its Tracks (Various Locations, US)

If you would like to be notified of positions with ISC Motorsports in the future, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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