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Communications: Corporate Communications
Communications Coordinator - Phoenix International Raceway (Avondale, AZ)

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Perform superior care and service to internal and external customers.

  • Perform quality work with deadlines with or without direct supervision.

  • Interact professionally with other employees, customers and vendors.

  • Work effectively as a team contributor on all assignments.

  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

  • Ability to manage multiple projects at one time.

Position Purpose

The Communications Coordinator will implement and help manage specific projects related to the successful execution of Phoenix International Raceway communications and outreach, securing high volume placement, and identifying opportunities. The Coordinator will also assist in developing successful short-and long-term communications strategies.

The role requires strong interpersonal skills and excellent verbal and written communication skills.

Supervisory Responsibilities

  • Management of temporary seasonal media center personnel

Responsibilities/Duties/Functions/Tasks

  • Creating and implementing strategic and integrated communications plans using a wide range  of communications tactics to support programmatic and organizational efforts

  • Conceptualizing compelling story ideas and drafting well-researched story pitches that result in media placements

  • Drafting, editing and disseminating communications materials such as press releases, media/photo advisories, website and other materials as required

  • Building and maintaining strong working relationships with local and national media, as well as fellow communications professionals within the motorsports community

  • Arranging, participating, and covering radio, print, online and television interviews/appearances as required

  • Working with Senior Manager of Communications to manage all media credentials application approvals and processes

  • Coordinating specific public relations tasks and/or events with other departments and managing the implementation of these projects as necessary

  • Ability to plan and execute event coordination with multiple internal and external stakeholders

  • Managing all media center logistics, processes and staff for all event weekends

  • Developing strong relationships with other NASCAR tracks. Serving as liaison and point of contact for track relationships.

  • Managing proactive and ongoing NASCAR/ISC industry relationships.

  • Working with Senior Manager of Communications and Consumer Marketing department to develop and implement creative and engaging digital communication plans

  • Media guide and souvenir program production.

  • Other duties as assigned.

Performance Measures

Generate incremental increases in media exposure through increased number of live TV news hits and local print media coverage during race weekend.

Work across the organization to create measurable goals for promotional events (i.e. driver appearances, press conferences) and identify strategies to meet and exceed those goals.

Qualifications

BA/BS, Communications or related; 1-3 years of communications/public relations experience

Proficient in Microsoft Office Suite

Work Requirements

Usual office working conditions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities, duties, functions and tasks.

Special Position Requirements

Available to work all professional race event weekends.

Position may require travel as requested.

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Sales & Marketing: Corporate Sponsorship Sales Department Management
Corporate Sales Manager - Phoenix International Raceway (Avondale, AZ)

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Perform superior care and service to internal and external customers.

  • Perform quality work with deadlines with or without direct supervision.

  • Interact professionally with other employees, customers and vendors.

  • Work effectively as a team contributor on all assignments.

  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose

Corporate Sales Manager focused on the business development efforts surrounding the “book of business” as it relates to Trackside Club, Suites and Octane Sales.

Supervisory Responsibilities

None.

Responsibilities/Duties/Functions/Tasks

  • Business Development (sales) surrounding the “book of business”;

  • Responsible for season-long sales and renewals of Track Suites, Octane Club and Trackside Club;

  • Responsible for a portion of sponsorship sales for each event;

  • Focus on prospecting, appointment setting and new business development within the Phoenix market;

  • Additional duties will include supporting in-market ticket selling events and promotions;

  • Other duties as assigned.

 

 

Performance Measures

  • Ticket sales;

  • Account growth;

  • Account renewals;

  • New business development.

Qualifications

BA/BS marketing or related field; 5-7 years experience.

Proficient in Microsoft Office Suite.

Work Requirements

Usual office working conditions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities, duties, functions and tasks.

Special Position Requirements

Position may require travel as requested.

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Sales & Marketing: Marketing
Customer Relationship Specialist - Phoenix International Raceway (Avondale, AZ)

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Provide superior care and service to internal and external customers.

  • Perform quality work within deadlines with or without direct supervision.

  • Interact professionally with other employees, customers and vendors.

  • Work effectively as a team contributor on all assignments.

  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose

Consistently deliver superior championship-caliber customer care to all PIR account holders driving renewal and retention rates and improving satisfaction and loyalty.  Drive new business through the sale of ticket packages, single tickets, fan hospitality and additional race day activities.

Supervisory Responsibilities

None

Responsibilities/Duties/Functions/Tasks

  • Proactively communicate with customers to strengthen account relationships through (but not limited to) utilizing Customer Relationship Management (CRM) system, making out-bound calls, personalized e-mails, personalized letters, servicing in-bound calls, at-track seat visits, when applicable out-of-office face to face appointments.

  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and making sound decision based on available facts.

  • Credibly and responsibly present oneself as the face of Phoenix International Raceway to current and prospective customers.

  • Enthusiastically answer in-coming calls from customers concerning account changes, account balances, event related questions, renewals, upgrades, on-sales, ticket promotions, in-market events, general complaints.

  • Develop, enhance and maintain relationships with Season Ticket Account Holders.

  • Actively sell ticket packages, single event tickets, fan hospitality, camping and additional race day activities through outbound calling efforts.

  • Renew ticket packages, single event tickets, fan hospitality, camping and additional race day activities.

  • Call past customers, prospect and cold-call new sales leads to generate ticket sales.

  • Drive up sales and referral sales from existing fan base.

  • Attend in-market events for the purpose of maximizing sales opportunities.

  • Be an expert on the products and services offered by Phoenix International Raceway.

  • Continuing education in the sport of NASCAR and sports industry standards on customer care.

  • Assist in fulfillment of all ticket and additional race day activity orders when needed.

  • Provide personalized service “in the field” during event weekends actively developing relationships with account holders on a face-to-face basis.

  • Provide operations support to ticket office on race weekends.

  • Provide support in PIR box office ticket windows.

  • Other duties as assigned.

Performance Measures

  • Meet outbound call requirements as established by Supervisor.

  • Meet renewal percentages as established by Supervisor.

  • Meet new Season/package/single ticket sales goals as established by Supervisor.

  • Promptness of response to customer service issues.

  • Quality of customer service measured by customer satisfaction surveys.

  • Level of enthusiasm and professionalism displayed during phone and face-to-face interaction with customers.

Qualifications

  • College degree required or equivalent experience.

  • 1-2 years prior box office/call center experience.

  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sport industry.

  • Competitive nature and a contagious positive attitude.

  • Strong time management and organizational skills.  Must be able to manage schedule to achieve daily and weekly goals for calls and sales.

  • Excellent verbal and written communication skills.

  • Proficient computer skills including knowledge of Microsoft applications and ability to quickly learn required ticketing software.

  • General accounting experience; able to handle cash and credit car transactions and balance a bank account.

  • Ability to work well under pressure.

  • Willingness to participate in on-going professional training.

  • Professional appearance and demeanor.

  • Ability to work evenings, and weekends as scheduled.

Work Requirements

Usual office working conditions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities, duties, functions and tasks.

Special Position Requirements

Position may require travel as needed.

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Sales & Marketing: Client Relations/Customer Service
Sales & Communications Assistant (Seasonal) - Phoenix International Raceway (Avondale, AZ)

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Provide superior care and service to internal and external customers.

  • Perform quality work with deadlines with or without direct supervision.

  • Interact professionally with other employees, customers and vendors.

  • Work effectively as a team contributor on all assignments.

  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose

The position will focus primarily on support functions for the Corporate Sales team, assisting with all day-to-day duties and responsibilities such as revenue generation, partnership management and fulfillment of deliverables.  Representative will work as a member of the Corporate Sales team during Phoenix Raceway event weekends providing help with partner activation, VIP tours and logistics.

Supervisory Responsibilities

  • None currently required. 

Responsibilities/Duties/Functions/Tasks

  • Become an expert on the products and services offered by Phoenix Raceway.

  • Assist with communication of partner contractual obligations throughout the organization to ensure delivery and fulfillment.

  • Research targeted companies for sales opportunities, providing informative reports on in-market sports partnerships.

  • Help build presentations, marketing materials and asset outlines for sales department.

  • Explore opportunities for and schedule in-market events with the PIR show car.

  • Assembly of the minute by minute schedules and Yapp application for race weekends.

  • Coordinate guided VIP escorts and garage tours for consumers and corporate partners on race weekends.

  • Other duties as assigned.

Performance Measures

  • Level of enthusiasm and professionalism displayed.

  • Successful completion of responsibilities and effective communication.

  • Reliability and dependability.

Qualifications

  • Post high school education required or equivalent experience.

  • Exceptional work ethic, strong desire to succeed, eagerness to learn and a passion for the sports industry.

  • Strong time management and organizational skills.

  • Excellent verbal and written communication skills.

  • Proficient computer skills including knowledge of Microsoft applications, daily use of email and ability to quickly learn new software.

  • Professional appearance and demeanor.

  • Ability to work flexible hours including evenings, weekends and holidays.

Work Requirements

  • Usual office working conditions. 

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities, duties, functions and tasks.

Special Position Requirements

  • Position may require travel, evening and weekend hours as needed.

  • Long days and weekend hours will be required on event weekends.

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Facility Operations/Security: Truck Driver
“ZOOMCREW” Show Car Hauler Driver(Seasonal) - Phoenix International Raceway (Avondale, AZ)

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Provide superior care and service to internal and external customers.

  • Perform quality work within deadlines with or without direct supervision.

  • Interact professionally with other employees, customers and vendors.

  • Work effectively as a team contributor on all assignments.

  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose

This position will support the Phoenix Raceway show car program by transporting the show car to and from appearance destinations.  This is a temporary seasonal position and hours will vary dependent on the appearance schedule.

Supervisory Responsibilities

None

Responsibilities/Duties/Functions/Tasks

  • Responsible for the loading/unloading of the show car into the hauler and to/from appearance locations.

  • Maintain cleanliness of show car, hauler and truck.  Ensure display is clean and acceptable for public presentation.

  • Utilize the utmost of care in handling of the show car, hauler and truck.

  • Deliver and set up show car promptly and on time.

  • Examine show car, hauler and truck on an ongoing basis to determine operating status and report any issues to Operations Manager.

  • Conform to and obey all traffic regulations.

  • Other duties as assigned.

Performance Measures

  • Timeliness of delivery and schedule.

  • Presentation of show car, hauler and truck.

  • Compliance with safety regulations/procedures.

  • Level of enthusiasm and professionalism displayed.

 Qualifications

  • Current Class A CDL driver’s license.

  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sport industry.

  • Strict adherence to safety and regulatory statutes.

  • Strong time management and organizational skills.

  • Strong interpersonal skills.

  • Excellent verbal skills.

  • Proficient computer skills including email.

  • Ability to work well under pressure.

  • Professional appearance and demeanor.

  • Ability to work evenings and weekends as scheduled.

Work Requirements

  • Will require some out of town and overnight travel.

Special Position Requirements

  • Ability to work evenings and weekends.

  • The position will require travel as needed.

  • Current Class A Commercial Driver’s License.

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Apply for Future Notification Only: Future Notification
Notification of Jobs in the Future - ISC Motorsports and its Tracks (Various Locations, US)

If you would like to be notified of positions with ISC Motorsports in the future, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

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