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Facility Operations/Security: Electrician
Apprentice Electrician/Maintenance - Phoenix International Raceway (Avondale, AZ)








Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Perform superior care and service to internal and external customers.

  • Perform quality work with deadlines with or without direct supervision.

  • Interact professionally with other employees, customers and vendors.

  • Work effectively as a team contributor on all assignments.

  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose

Plans, installs, repairs, implements improvements of all electrical-related items at track and assists with general overall maintenance of the facilities.

Supervisory Responsibilities

None.

Responsibilities/Duties/Functions/Tasks

  • Oversees and implements, at the direction of the Operations Manager, all new and modified installations with electrical implications;

  • Performs ongoing assessment of and advises management of electrical needs and improvements on an ongoing basis;

  • Acts as liaison with electrical companies, outside sources, whose counsel and labor may be required for on-site projects;

  • Addresses all electrical needs at track level, including,  but not limited to, installations and repairs;

  • Operates equipment as directed to assure goals and objectives of PIR track facility are being met;

  • Maintains public address system, TV and cable systems and all electrical-related items that are imperative for the ongoing operation of the track, including, but not limited to, major events;

  • Communicate with PIR staff members (administrative and track) to assure that all department needs are being met in this respective area, with a special emphasis on pre-event planning;

  • Other duties as assigned.

Performance Measures

Ongoing dialogue and interaction with Operations Manager and senior management to assure that the electrical foundation for the facility is in top operating capacity and a download after each event and a year-end review to assure that the goals and objectives are being met.

Qualifications

As a licensed electrician, must have hands-on experience in repair and installation with the ability to coordinate a variety of projects and communicate needs to outside sources.

Work Requirements

Availability on preceding weeks and weekends leading up to event and during all event hours of operation, as well as the immediate weeks following event.

Special Position Requirements

Must have the physical stamina, the skill set and the intellectual ability to perform in an oftentimes demanding position.

Position may require travel as requested.

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Sales & Marketing: Marketing
Customer Relationship Specialist - Phoenix International Raceway (Avondale, AZ)

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Provide superior care and service to internal and external customers.

  • Perform quality work within deadlines with or without direct supervision.

  • Interact professionally with other employees, customers and vendors.

  • Work effectively as a team contributor on all assignments.

  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose

Consistently deliver superior championship-caliber customer care to all PIR account holders driving renewal and retention rates and improving satisfaction and loyalty.  Drive new business through the sale of ticket packages, single tickets, fan hospitality and additional race day activities.

Supervisory Responsibilities

None

Responsibilities/Duties/Functions/Tasks

  • Proactively communicate with customers to strengthen account relationships through (but not limited to) utilizing Customer Relationship Management (CRM) system, making out-bound calls, personalized e-mails, personalized letters, servicing in-bound calls, at-track seat visits, when applicable out-of-office face to face appointments.

  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and making sound decision based on available facts.

  • Credibly and responsibly present oneself as the face of Phoenix International Raceway to current and prospective customers.

  • Enthusiastically answer in-coming calls from customers concerning account changes, account balances, event related questions, renewals, upgrades, on-sales, ticket promotions, in-market events, general complaints.

  • Develop, enhance and maintain relationships with Season Ticket Account Holders.

  • Actively sell ticket packages, single event tickets, fan hospitality, camping and additional race day activities through outbound calling efforts.

  • Renew ticket packages, single event tickets, fan hospitality, camping and additional race day activities.

  • Call past customers, prospect and cold-call new sales leads to generate ticket sales.

  • Drive up sales and referral sales from existing fan base.

  • Attend in-market events for the purpose of maximizing sales opportunities.

  • Be an expert on the products and services offered by Phoenix International Raceway.

  • Continuing education in the sport of NASCAR and sports industry standards on customer care.

  • Assist in fulfillment of all ticket and additional race day activity orders when needed.

  • Provide personalized service “in the field” during event weekends actively developing relationships with account holders on a face-to-face basis.

  • Provide operations support to ticket office on race weekends.

  • Provide support in PIR box office ticket windows.

  • Other duties as assigned.

Performance Measures

  • Meet outbound call requirements as established by Supervisor.

  • Meet renewal percentages as established by Supervisor.

  • Meet new Season/package/single ticket sales goals as established by Supervisor.

  • Promptness of response to customer service issues.

  • Quality of customer service measured by customer satisfaction surveys.

  • Level of enthusiasm and professionalism displayed during phone and face-to-face interaction with customers.

Qualifications

  • College degree required or equivalent experience.

  • 1-2 years prior box office/call center experience.

  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sport industry.

  • Competitive nature and a contagious positive attitude.

  • Strong time management and organizational skills.  Must be able to manage schedule to achieve daily and weekly goals for calls and sales.

  • Excellent verbal and written communication skills.

  • Proficient computer skills including knowledge of Microsoft applications and ability to quickly learn required ticketing software.

  • General accounting experience; able to handle cash and credit car transactions and balance a bank account.

  • Ability to work well under pressure.

  • Willingness to participate in on-going professional training.

  • Professional appearance and demeanor.

  • Ability to work evenings, and weekends as scheduled.

Work Requirements

Usual office working conditions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities, duties, functions and tasks.

Special Position Requirements

Position may require travel as needed.

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Apply for Future Notification Only: Future Notification
Notification of Jobs in the Future - ISC Motorsports and its Tracks (Various Locations, US)

If you would like to be notified of positions with ISC Motorsports in the future, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

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