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Sales & Marketing: Client Relations/Customer Service
Customer Relationship Manager (Full Time) - Phoenix International Raceway (Avondale, AZ)

The mission of the Customer Relationship Management Team is to consistently deliver superior specialized customer service and provide an overall one-of-a-kind experience for our valued fans. By recognizing each of our Fans as a unique asset to our organization, the daily goal of each Manager is to continually grow current relationships by utilizing technology based communication tools and embracing the spirit of NASCAR. Managers have the ability to maintain and strengthen business and personal account relationships through (but not limited to); conducting track tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invites and other specialized in-market track sponsored events. Managers will be responsible for managing customer relationships, as well as providing the highest levels of service, and retention to Phoenix International Raceway fans. Through providing this type of personalized service to each and every account holder, Managers work to build enduring relationships. The end goal of the Manager is to ultimately increase customer loyalty and overall renewal percentages, as well as establish Phoenix International Raceway as a true point of difference in the sports industry.

Responsibilities include (but not limited to):

  • Proactively communicate with customers to strengthen account relationships through (but not limited to) utilizing Customer Relationship Management (CRM) system, making out-bound calls, personalized e-mails, personalized letters, servicing in-bound calls, at-track seat visits, when applicable out-of-office face to face appointments.
  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and making sound decision based on available facts.
  • Credibly and responsibly present oneself as the face of Phoenix International Raceway to current and prospective customers.
  • Enthusiastically answer in-coming calls from customers concerning account changes, account balances, event related questions, renewals, upgrades, on-sales, ticket promotions, in-market events, general complaints.
  • Develop, enhance and maintain relationships with Season Ticket Account Holders.
  • Actively sell ticket packages, single-event tickets, fan hospitality, camping and additional race day activities through outbound calling efforts.
  • Renew ticket packages, single event tickets, fan hospitality, camping and additional race day activities.
  • Call past customers, prospect and cold-call new sales leads to generate ticket sales.
  • Drive sales and referral sales from existing fan base.
  • Attend in-market events for the purpose of maximizing sales opportunities, these events may or may not occur during normal work hours.
  • Be an expert on the products and services offered by Phoenix International Raceway.
  • Continuing education in the sport of NASCAR and sports industry standards on customer care.
  • Assist in fulfillment of all ticket and additional race day activity orders when needed.
  • Provide personalized service “in the field” during event weekends actively developing relationships with account holders on a face-to-face basis.
  • Provide operations support to ticket office on race weekends.
  • Provide support at PIR box office ticket windows.

 Qualifications:

  • College degree required or equivalent experience.
  • 2 years prior outbound/inbound calling experience.
  • 2 years prior box office experience.
  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sport industry.
  • Competitive nature and a contagious positive attitude.
  • Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly goals for calls and sales.
  • Excellent verbal and written communication skills.
  • Proficient computer skills including knowledge of Microsoft applications and ability to quickly learn required ticketing software.
  • General accounting experience; able to handle cash and credit card transactions and balance a bank account.
  • Ability to work well under pressure.

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Sales & Marketing: Client Relations/Customer Service
Customer Relationship Manager (Seasonal) - Phoenix International Raceway (Avondale, AZ)

The mission of the Customer Relationship Management Team is to consistently deliver superior specialized customer service and provide an overall one-of-a-kind experience for our valued fans. By recognizing each of our Fans as a unique asset to our organization, the daily goal of each Manager is to continually grow current relationships by utilizing technology based communication tools and embracing the spirit of NASCAR. Managers have the ability to maintain and strengthen business and personal account relationships through (but not limited to); conducting track tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invites and other specialized in-market track sponsored events. Managers will be responsible for managing customer relationships, as well as providing the highest levels of service, and retention to Phoenix International Raceway fans. Through providing this type of personalized service to each and every account holder, Managers work to build enduring relationships. The end goal of the Manager is to ultimately increase customer loyalty and overall renewal percentages, as well as establish Phoenix International Raceway as a true point of difference in the sports industry.

Responsibilities include (but not limited to):

  • Proactively communicate with customers to strengthen account relationships through (but not limited to) utilizing Customer Relationship Management (CRM) system, making out-bound calls, personalized e-mails, personalized letters, servicing in-bound calls, at-track seat visits, when applicable out-of-office face to face appointments.
  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and making sound decision based on available facts.
  • Credibly and responsibly present oneself as the face of Phoenix International Raceway to current and prospective customers.
  • Enthusiastically answer in-coming calls from customers concerning account changes, account balances, event related questions, renewals, upgrades, on-sales, ticket promotions, in-market events, general complaints.
  • Develop, enhance and maintain relationships with Season Ticket Account Holders.
  • Actively sell ticket packages, single-event tickets, fan hospitality, camping and additional race day activities through outbound calling efforts.
  • Renew ticket packages, single event tickets, fan hospitality, camping and additional race day activities.
  • Call past customers, prospect and cold-call new sales leads to generate ticket sales.
  • Drive sales and referral sales from existing fan base.
  • Attend in-market events for the purpose of maximizing sales opportunities, these events may or may not occur during normal work hours.
  • Be an expert on the products and services offered by Phoenix International Raceway.
  • Continuing education in the sport of NASCAR and sports industry standards on customer care.
  • Assist in fulfillment of all ticket and additional race day activity orders when needed.
  • Provide personalized service “in the field” during event weekends actively developing relationships with account holders on a face-to-face basis.
  • Provide operations support to ticket office on race weekends.
  • Provide support at PIR box office ticket windows.

Qualifications:

  • College degree required or equivalent experience.
  • 2 years prior outbound/inbound calling experience.
  • 2 years prior box office experience.
  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sport industry.
  • Competitive nature and a contagious positive attitude.
  • Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly goals for calls and sales.
  • Excellent verbal and written communication skills.
  • Proficient computer skills including knowledge of Microsoft applications and ability to quickly learn required ticketing software.
  • General accounting experience; able to handle cash and credit card transactions and balance a bank account.
  • Ability to work well under pressure.

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Sales & Marketing: Business-to-Business Sales
Multi-Cultural Business Development Manager - Phoenix International Raceway (Avondale, AZ)

Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Provide superior care and service to internal and external customers.
  • Perform quality work within deadlines with or without direct supervision.
  • Interact professionally with other employees, customers and vendors.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose
The Multi-Cultural Business Development Manager position at PIR will be focused on growing our presence and visibility with Hispanic and multi-cultural corporate clients. This position will leverage the NASCAR Mexico Toyota Series opportunity here at PIR, along with the rest of our Spanish language and multi-cultural communications and marketing initiatives to introduce both traditional brands with Multi-cultural budgets and Hispanic “non-traditional” brands to the sport – driving corporate revenue growth and opportunities to activate at the NASCAR events to that audience through the sale of sponsorships and assets.

Supervisory Responsibilities: None currently

Responsibilities/Duties/Functions/Tasks

  • Fluent in both English and Spanish, written and verbal
  • Strong networking and relationship building skills
  • Leverage those relationships for lead generation and prospecting
  • Sales strategy for growth of corporate sales surrounding the NASCAR Mexico Toyota Series event at PIR
  • Creation of new sponsorable platforms resonating with the growing Hispanic fan base
  • Creation and management of an annual Business Development plan
  • Work with the corporate sales team to identify opportunities to access new budgets from existing clients that target Hispanic or Mulit-cultural “upsell” opportunities at PIR
  • Understanding of how to assemble and deliver compelling presentations to prospects and clients.
  • Exhibit leadership in the event execution for business partners on race weekends.
  • Effective use and reporting in PIR’s sales software systems, i.e. EBMS, ACT
  • Other duties as assigned

Performance Measures

  • Assets sold to Hispanic or multi-cultural clients year over year
  • Budget measurement
  • Category development
  • Relationships
     

Qualifications

  • BA/BS Marketing, Communications or related; 3-5 years of corporate sponsorship sales
  • Proficient in Microsoft Office Suite
     

Work Requirements
Usual office working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities, duties, functions and tasks.
 

Special Position Requirements: Position may require travel as requested.
 

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Sales & Marketing: Marketing
Partnership & Corporate Marketing Manager - Phoenix International Raceway (Avondale, AZ)

SUMMARY

The Partnership Marketing & Insights Manager will be responsible for the day to day execution of partner marketing initiatives and in-market/industry insights. The Manager, as guided by the Director of Consumer Marketing, will perform a range of tasks to support both the partner and Phoenix International Raceway goals. These tasks include responsibility of maintaining processes and tools to enable and retain a growing, partnership marketing as well as creation and support of a range of deliverables for web, email, event and collateral campaigns.

This role is key in supporting the partner marketing organization and will report to the Director of Consumer Marketing.

PRIMARY RESPONSIBILITIES

  • Oversee delivery of sponsorship and corporate marketing obligations and maintain partner related initiatives for event weekend (on-site activation, VIP escorts, etc.)
  • Act as PIR point of contact for communication to Official Track Partners and ISC Partnership Marketing on behalf of Marketing Department and provide first class interactions that lead to increased renewal and retention of partners.
  • Ensure successful execution of joint marketing events through coordinating events, materials creation (invites, RSVP pages, web/social integration), tracking and follow up.
  • Development of new Activation Programs and opportunities for PIR Partners to work together designed to elevate the Partner’s relationship with PIR and create in-market exposure for the upcoming race weekend.
  • Creation of partner marketing guidelines, policies and approval workflows both internal and external.
  • Oversee effective brand integration for exclusive and official partners in PIR produced executions.
  • Creation of effective corporate marketing materials, i.e. recaps, presentations, sales aides, etc.
  • Provide suggestions and ideas that enhance processes, partner experience, and simplicity of operation.
  • Coordinate and produce collateral needs for the sales group, i.e. presentations, sales literature, etc.
  • Non-race track activity and sales to include participation in trade shows, events and PIR Show Car appearances and presentations, as required.
  • Assist with special projects as needed.


PERFORMANCE MEASURES

  • Meeting and/or exceeding incremental partnership activation goals.
  • Meeting and/or exceeding media value goals for primary sponsors.
  • Increasing percentage of corporate renewals.


QUALIFICATIONS

  • Bachelor’s Degree in Marketing, Public Relations, Sports Management or other related area.
  • 3-5 years in Marketing/Sports Marketing position.
  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports marketing industry.
  • Strong time management and organizational skills.
  • Excellent verbal and written communication skills.
  • Proficient computer skills including knowledge of Microsoft applications and ability to quickly learn required ticketing software.
  • Competitive nature and a contagious positive attitude.
  • Willingness to participate in on-going professional training
  • Ability to work well under pressure.
  • Professional appearance and demeanor.
  • Ability to work evenings, and weekends as scheduled.

WORK REQUIREMENTS

Usual office working conditions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities, duties, functions and tasks.

SPECIAL POSITION REQUIREMENTS

Position may require travel as needed.

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Apply for Future Notification Only: Future Notification
Notification of Jobs in the Future - ISC Motorsports and its Tracks (Various Locations, US)

If you would like to be notified of positions with ISC Motorsports in the future, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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