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Sales & Marketing: Corporate Sponsorship Sales Department Management
Corporate Sales Manager - Phoenix International Raceway (Avondale, AZ)

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Perform superior care and service to internal and external customers.

  • Perform quality work with deadlines with or without direct supervision.

  • Interact professionally with other employees, customers and vendors.

  • Work effectively as a team contributor on all assignments.

  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose

Corporate Sales Manager focused on the business development efforts surrounding the “book of business” as it relates to Trackside Club, Suites and Octane Sales.

Supervisory Responsibilities

None.

Responsibilities/Duties/Functions/Tasks

  • Business Development (sales) surrounding the “book of business”;

  • Responsible for season-long sales and renewals of Track Suites, Octane Club and Trackside Club;

  • Responsible for a portion of sponsorship sales for each event;

  • Focus on prospecting, appointment setting and new business development within the Phoenix market;

  • Additional duties will include supporting in-market ticket selling events and promotions;

  • Other duties as assigned.

 

 

Performance Measures

  • Ticket sales;

  • Account growth;

  • Account renewals;

  • New business development.

Qualifications

BA/BS marketing or related field; 5-7 years experience.

Proficient in Microsoft Office Suite.

Work Requirements

Usual office working conditions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities, duties, functions and tasks.

Special Position Requirements

Position may require travel as requested.

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Sales & Marketing: Marketing
Customer Relationship Specialist - Phoenix International Raceway (Avondale, AZ)

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Provide superior care and service to internal and external customers.

  • Perform quality work within deadlines with or without direct supervision.

  • Interact professionally with other employees, customers and vendors.

  • Work effectively as a team contributor on all assignments.

  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose

Consistently deliver superior championship-caliber customer care to all PIR account holders driving renewal and retention rates and improving satisfaction and loyalty.  Drive new business through the sale of ticket packages, single tickets, fan hospitality and additional race day activities.

Supervisory Responsibilities

None

Responsibilities/Duties/Functions/Tasks

  • Proactively communicate with customers to strengthen account relationships through (but not limited to) utilizing Customer Relationship Management (CRM) system, making out-bound calls, personalized e-mails, personalized letters, servicing in-bound calls, at-track seat visits, when applicable out-of-office face to face appointments.

  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and making sound decision based on available facts.

  • Credibly and responsibly present oneself as the face of Phoenix International Raceway to current and prospective customers.

  • Enthusiastically answer in-coming calls from customers concerning account changes, account balances, event related questions, renewals, upgrades, on-sales, ticket promotions, in-market events, general complaints.

  • Develop, enhance and maintain relationships with Season Ticket Account Holders.

  • Actively sell ticket packages, single event tickets, fan hospitality, camping and additional race day activities through outbound calling efforts.

  • Renew ticket packages, single event tickets, fan hospitality, camping and additional race day activities.

  • Call past customers, prospect and cold-call new sales leads to generate ticket sales.

  • Drive up sales and referral sales from existing fan base.

  • Attend in-market events for the purpose of maximizing sales opportunities.

  • Be an expert on the products and services offered by Phoenix International Raceway.

  • Continuing education in the sport of NASCAR and sports industry standards on customer care.

  • Assist in fulfillment of all ticket and additional race day activity orders when needed.

  • Provide personalized service “in the field” during event weekends actively developing relationships with account holders on a face-to-face basis.

  • Provide operations support to ticket office on race weekends.

  • Provide support in PIR box office ticket windows.

  • Other duties as assigned.

Performance Measures

  • Meet outbound call requirements as established by Supervisor.

  • Meet renewal percentages as established by Supervisor.

  • Meet new Season/package/single ticket sales goals as established by Supervisor.

  • Promptness of response to customer service issues.

  • Quality of customer service measured by customer satisfaction surveys.

  • Level of enthusiasm and professionalism displayed during phone and face-to-face interaction with customers.

Qualifications

  • College degree required or equivalent experience.

  • 1-2 years prior box office/call center experience.

  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sport industry.

  • Competitive nature and a contagious positive attitude.

  • Strong time management and organizational skills.  Must be able to manage schedule to achieve daily and weekly goals for calls and sales.

  • Excellent verbal and written communication skills.

  • Proficient computer skills including knowledge of Microsoft applications and ability to quickly learn required ticketing software.

  • General accounting experience; able to handle cash and credit car transactions and balance a bank account.

  • Ability to work well under pressure.

  • Willingness to participate in on-going professional training.

  • Professional appearance and demeanor.

  • Ability to work evenings, and weekends as scheduled.

Work Requirements

Usual office working conditions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities, duties, functions and tasks.

Special Position Requirements

Position may require travel as needed.

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Sales & Marketing: Marketing
Digital Content Manager - Phoenix International Raceway (Avondale, AZ)

Position Purpose

Through the leadership of the Director of Digital and Brand Strategy, the Digital Content Manager is responsible for the day-to-day production of and presentation of digital content in a user-friendly manner across mobile, tablet and PC devices. This position requires excellent writing and the ability to create fresh, compelling content for the web, social media and other digital platforms. Candidate must be creative, proactive, and have a knack for collaborating with others and the ability to juggle multiple tasks and while meeting deadlines.

Supervisory Responsibilities

This position has no supervisory responsibilities

Responsibilities/Duties/Functions/Tasks

  • Leads the adaptation of content for the web. Utilize design and writing skills to take the produce content for all digital channels including mobile, online and social platforms.

  • Works with Digital Marketing Manager to build out content (both written and visual) for web pages in a compelling, visual, easy-to-navigate format.

  • Helps coordinate web content updates across all departments. Updates and posts content in support of and/or provides backup Digital Marketing Manager related to website.

  • Maintains a consistent look and feel throughout all digital properties ensuring that digital content adheres to content strategy, messaging, tone and style.

  • Leads implementation of all social strategies adhering to the standard voice of the brand as set forth by Director.

  • Works with key staff and external vendors to develop plans for optimizing users’ digital experience and interactions.

  • Gains insights from digital analytics and creates and implement plans to drive engagement, improve visitor interactions, and optimize performance of all properties.

  • Collaborates with sales to plan and implement all obligations contracted with partners and sponsors.

  •  Assists with graphic design needs for the web and other digital properties including social media and digital properties.

  • Provides regular status reports to all levels of management.

  • Follows established code guidelines and best practices.

  • Continue to seek out and implement best practices within the industry

  • Build relationships between all department stakeholders including but not limited to: NASCAR, ISC, local media partners, agency personnel

  • Other duties as assigned.

Performance Measures

  • Meeting and/or exceeding ticket budget numbers

  • Assessing ROI for new marketing initiatives

  • Increasing percentage of renewal and retention customers

  • Acquisition of new customers/fan development

Qualifications    

Bachelor’s Degree in Marketing, Public Relations, Sports Management or other related area.

2-4 years in Marketing/Sports Marketing position

Special Position Requirements

Position may require travel as needed.

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Sales & Marketing: Digital/New Media Sales
Digital Marketing Manager - Phoenix International Raceway (Avondale, AZ)

Position Purpose

The Digital Marketing Manager is responsible for the day-to-day presentation of digital communication with PIR consumers through the website and through email communications. This position requires excellent writing and creative skills with the ability to create compelling promotions. Candidate must be creative, proactive, and have a knack for collaborating with others and the ability to juggle multiple tasks while meeting deadlines.

Supervisory Responsibilities

This position has no supervisory responsibilities

Responsibilities/Duties/Functions/Tasks

  • Leads the creation of offers and promotions for consumer sales efforts to generate revenue utilizing the CRM system to target specific segments for maximum results.

  • Routinely updates and refreshes website with graphics and content created both independently and in conjunction with Digital Content Manager to create web pages in a compelling, visually pleasing and easy-to-navigate format.

  • Coordinate web and email content across all departments, specifically sales and PR.

  • Maintain a consistent look and feel throughout all digital properties ensuring that digital content adheres to content strategy, messaging, tone and style.

  • Produce an email marketing campaign content calendar at least 90 days prior to each major event at PIR to share with senior leadership team.

  • Works with key staff and external vendors to develop plans for optimizing users’ digital experience and interactions.

  • Gains insights from digital analytics to create and implement plans to drive engagement, improve click thrus, and optimize performance of all properties.

  • Collaborates with sales to plan and implement all obligations contracted with partners and sponsors.

  •  Assists with graphic design needs for the web and other digital properties including social media and digital properties.

  • Provides regular status reports to all levels of management.

  • Follows established code guidelines and best practices.

  • Continues to seek out and implement best practices within the industry.

  • Build relationships between all department stakeholders, including but not limited to: NASCAR, ISC, local media partners, agency personnel.

  • Other duties as assigned.

Performance Measures

  • Meeting and/or exceeding ticket budget numbers

  • Assessing ROI for new marketing initiatives

  • Increasing percentage of renewal and retention customers

  • Acquisition of new customers/fan development

Qualifications    

Bachelor’s Degree in Marketing, Public Relations, Sports Management or other related area.

2-4 years in Marketing/Sports Marketing position.

Special Position Requirements

Position may require travel as needed.

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Communications: Communications Department Management
Director of Communications - Phoenix International Raceway (Avondale, AZ)

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Perform superior care and service to internal and external customers.

  • Perform quality work with deadlines with or without direct supervision.

  • Interact professionally with other employees, customers and vendors.

  • Work effectively as a team contributor on all assignments.

  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose

Develop and execute a communications strategy that maintains and enhances NASCAR’s and PIR’s respective positions in the local, regional and national entertainment landscape.

Supervisory Responsibilities

  • Communications Coordinator;

  • Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performances; rewarding and disciplining employees; addressing and resolving problems;

  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Responsibilities/Duties/Functions/Tasks

Strategic Media Relations

  • Local, regional and national industry relationships

  • Media partnership development

Publicity generation through:

Story placements in sports, business, lifestyle and community

  • Media driven events

  • Community relations initiatives

  • Website and internet communication strategies

Strategic relationship development within the industry

  • Drivers

  • Industry personalities

  • Broadcast partners

  • Sanctioning bodies

Internal Communication Initiatives

  • Staff communications development (public speaking opportunities, publishing, etc.)

  • Timely communications strategies of department initiatives and industry news to the organization

Event weekend responsibilities

  • Media Center staffing and management

  • Public Address staff management

  • Facilitate communications links with competitors, sanction bodies and PIR

  • Victory Lane

Other duties as assigned

Performance Measures

  • Individual ticket sales/ event;

  • Measurement of a “Q” rating (or similar benchmark) for the sport and PIR in the local, regional and national sports landscape;

  • Development of an exposure measurement (possibly using clipping service), similar to what is provided to sponsors assigning a value to PIR and NASCAR related publicity and exposure that is generated.

 

 

Qualifications

BA/BS in PR/Communications/Marketing or related field; 5-7 years related experience in corporate communications role; professional public relations certification preferred.

Work Requirements

Usual office working conditions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities, duties, functions and tasks.

Special Position Requirements

Available to work all professional race event weekends.

Position may require travel as requested.

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Apply for Future Notification Only: Future Notification
Notification of Jobs in the Future - ISC Motorsports and its Tracks (Various Locations, US)

If you would like to be notified of positions with ISC Motorsports in the future, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

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